Service Desk Agent – L1

Better Future Solutions LLP

Bangalore, Karnataka
Permanent
Full-time

24 days ago
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Technical Support/Service Desk Agent -L1 will be the part of Global Support Team supporting the Client Full Time Employees, Vendors/Contractors via voice/ email / chat.

Good experience in handling the issues related to outlook, MS team, VNP, Office 365, internet connectivity, password resetting and servicenow ticketing tool.

Acts as single point of contact for all IT related issues.

Provides status and updates on tickets to authorized users

Adherence to policies and procedures, closure of open calls after resolution.

Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution

Identifying the issue and categorizing / prioritize the incident

RoleService Desk Agent – L1BandB1LanguageEnglish (Read + Write + Speak)Type Of SupportVoice processShift PatternRotational Shifts (Includes Night Shift 24/7)Week Off Pattern2 week off not necessarily to be Sat & Sun can be any 2 days in a weekWork placeBangalore/Chennai

Better Future Solutions LLP