Customer Order Manager - DI & IGT

Gurgaon, Haryana
Permanent
Full-time

2 days ago

Job Title Customer Order Manager - DI & IGTJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to hIn this role you have the opportunity to make life better Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.About the RoleWe are seeking a detail-oriented and customer-focused professional to join our team as a Customer Order & Sales Operations Specialist. This role plays a critical part in managing the end-to-end order lifecycle, supporting sales operations, and ensuring seamless customer experience through efficient order processing, coordination, and issue resolution.Key ResponsibilitiesOrder Management & ExecutionManage end-to-end sales order lifecycle from order intake to delivery and sales recognitionCreate, validate, and process sales orders (manual and automated) across systemsReview orders for accuracy including pricing, product specifications, and commercial correctnessConfirm orders with customers and ensure timely fulfillmentCustomer & Sales SupportAct as a key interface between sales teams, customers, and cross-functional stakeholdersHandle customer inquiries, order discrepancies, billing issues, and escalations in a timely mannerSupport quotation requests by coordinating with sales teams and initiating pricing approvalsOperational Excellence & Process ManagementMonitor order flow, especially non-touchless or exception cases, and resolve root causesDrive “first-time-right” order processing and improve order fulfillment efficiencyMaintain accurate records and ensure compliance with internal processes and policiesLogistics & Fulfillment CoordinationCoordinate with logistics, 3PL partners, and internal teams for order fulfillment and shipmentManage special orders, returns, combined shipments, order diversions and exception scenarios (e.g., missing or damaged goods)Support import/export documentation and compliance requirementsBilling & Financial CoordinationFacilitate customer billing processes in coordination with finance teamsEnsure timely and accurate creation of customer-facing financial documentsSupport adherence to local fiscal and legal requirementsReporting & AnalyticsTrack and report key metrics such as order status, deliveries, inventory levels, and KPI ReportingGenerate reports and identify trends or areas for improvement post root cause analysisContribute to continuous improvement initiatives in sales and order management processesQualifications & ExperienceDegree in Business Administration or related field5+ years of experience in order management, sales operations, or customer service rolesStrong understanding of order-to-cash (O2C) processes and logistics fundamentalsExperience with ERP systems such as SAP is mandatory; knowledge of SFDC is an advantageProficiency in Microsoft Office tools (Excel, Word, Outlook)Skills & CompetenciesStrong communication and stakeholder management skillsCustomer-first mindset with high service orientationProblem-solving ability with attention to detailAbility to manage multiple priorities in a fast-paced environmentAnalytical mindset with focus on process improvementAbility to work independently as well as collaborativelyHow we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
This role is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

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