Key Account Management

• Act as the primary point of contact for assigned key clients.

• Build and maintain long-term, trusted relationships with decision-makers at client organizations.

• Ensure timely communication, problem resolution, and proactive updates on shipments.

• Conduct regular business review meetings with clients to assess satisfaction and identify opportunities.

• Drive revenue growth from assigned accounts through upselling additional services apart from ocean freight (customs clearance, warehousing, last-mile delivery).

• Meet or exceed account growth and retention targets.

• Track, analyse, and report account performance against agreed KPIs.

• Work closely with operations, pricing, and customer service teams to ensure high service quality.

• Monitor shipment execution and resolve any service failures or bottlenecks promptly.

• Ensure compliance with clients’ SOPs, contractual agreements, and internal processes.

• Keep updated on global and regional trade trends, competitor activities, and customer supply chain strategies.

• Provide feedback to management on customer requirements, market opportunities, and potential service enhancements.

• Maintain updated client records, sales pipeline, and activity reports in CRM systems.

• Prepare and present monthly/quarterly reports on client performance and growth.

• Graduate in Business, Supply Chain, or related field (MBA preferred).

• 4–8 years of experience in freight forwarding/logistics sales or account management.

• Strong knowledge of international freight forwarding

• Excellent communication, negotiation, and relationship-building skills.

• Strong problem-solving ability and customer-centric mindset.

• Proficiency in MS Office and CRM tools.

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