Job Description:Essential Duties & Responsibilities:- Advance proficiency in MS Excel, Power BI and VBA Macros is a must- Should hold thorough knowledge of Tables, Relationships, Measures, DAX Coding, Hierarchy, Queries, Reports, Modules & Advanced Macros- Developing and designing the database/dashboard architecture per the given instruction and modifying them to accommodate the business requirements- Demonstrate strong analytical skills, Consolidation and integration of data from multiple source in to single reporting environment- Should have strong hold on People Management and Stakeholder management, communicate with them to ensure compliance with company standards- Understanding the requirements of the stakeholders and identifying ways to develop and deliver the required eliments- Complex problem solving, critical thinking & decision making is essential- Performs any other related duties as required or assigned- Ability to work alone with Team with minimum supervision, occasionally under time pressure and on several tasks at the same time- Ability to effectively communicate orally and in writing with co-workers, management teams, other Departments, vendors, and outside agencies, including being sensitive to professional ethicsMinimum Work Experience:- 5+ Years experience in MIS Reporting for Back Office Process, preferably in contact centers with at least 200 employeesSkills Requirements:- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail- Solid critical and organized thinking/explaination, problem solving, and interpersonal skills- Must demonstrate sound arithmetic and analytical problems- Ability to scrub, dissect and shape data, create customized reports- Demonstrates ability to give and receive feedback with peers and business partners- Ability to work independently with minimal supervision- Excellent verbal, written and comprehension skills- Good Knowledge of applications used for MIS Reporting MS Excel, Power BI and VBA Macros
