Job Description (Posting). Job profile for: MS Teams with Enterprise Voice Expert L2 should have overall 5+ years of experience & 2+ years of experience in Microsoft Teams, MS Teams expert who can conduct as Is studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and Skype environment Implementation & support experience specifically in the area of O365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution. OneDrive, SharePoint administration Troubleshoot Teams client issues. Troubleshoot meeting creation and scheduling issues. PRIMARY RESPONSIBILITIES: 5+ years experience on Microsoft Teams with Enterprise Voice is must Experience on AudioCodes/Sonus Gateways/Downstream SBCs Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams Experience and Knowledge on MS Teams Direct routing for Enterprise Voice & SIP Trunk Integrations. Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS. Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment. Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc. Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods. Good knowledge on Active Directory & Domain Services, Certificate Authority Knowledge on Windows, PowerShell & PowerShell Scripting Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.REQUIREMENTS:o Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, Microsoft Skype, MS-Teams Live etc.)o Solid administration and analytical skills focused on Office 365 and MS Teamso Understanding of Interop of Cisco WebEx endpoints (OnPrem/Cloud Registrations)o Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink)ADDITIONAL DESIRED TECHNOLOGY EXPERIENCE:o Webcasting and Live Event Support ( 1k user )o MS Teams Live Events, MS Streamo Video on Demand, eCDN , Conferencing Solutionso Room Peripheral Integration i.e. Biamp s, Speakers, Mixer, Controllers etc.PROFESSIONAL SKILL REQUIREMENT1. Ability to work in large teams and manage project milestones2. Excellent communications, presentation, and Problem-solving skills3. Ability to develop requirements based on client inputs4. Ability to work effectively in a remote, virtual, global environment. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and Qualification B-Tech Skill (Primary) DWP-UCC-Network Voice
