At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.Job SummaryThe Senior Solution Architect, D&T, MDM Admin supports software packaging and deployment in the organization to define, deliver and support D&T enabled business solutions. This role will also help support strategic direction, determine business needs and design & deliver technical solutions for application packaging, deployment and troubleshooting. This role has primary accountability for working on software packaging solutions including projects, system enhancement and production support in alignment with West D&T and company policies and procedures.Working closely with the regional and global Digital and Transformation team, the role of the Manufacturing Network and Digital support site team is having responsibility for developing and efficiently operating all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures. Performs duties in line with best Digital and Transformation practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance). Leading the site's workload distribution and coordinating with other teams and local management.Essential Duties and Responsibilities
Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems
Problem determination and resolution through existing procedures but also identifying new ways to resolve unexpected problems
Subject Matter Expert for local site support on all major and more complex Digital and Transformation technologies
Driving and coordinating IT security for local site with support from corporate Subject Matter Expert
Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services
Participate in local, regional, and global Digital and Transformation projects, coordinate roll-out of same on local site level and leading local Digital and Transformation projects
Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads
Professional attitude in maintaining a clean, orderly and safe work area
Exemplary behavior in IT security related topics
Participate in “on-call” support rotation
Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
Act in accordance with the company's Guiding Principles and adherence to the corporate Code of Conduct
Compliance to all local site Environmental, Health and Safety regulations
Compliance to all local site company policies, procedures and corporate policies
Other duties as assigned
Additional ResponsibilitiesEducation
Bachelor's degree Computer Science, Information Systems, or other related field or equivalent experience.
Work Experience
Minimum 5 years Minimum of 7 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment required
5-8 years of relevant work experience
Min 5 years of experience of deployment and support and operations of Endpoints
Must have Jamf experience, packaging , policy management, MacOS, iOS, iPadOS, bash scripting
Must have Intune Expertise, Compliance, App protection, configuration, packaging, Windows and Android knowledge
Prior work experience on Scripting basics (Powershell, VBscript etc)
Preferred Knowledge, Skills and Abilities
Excellent interpersonal skills and communication skills
Strong service orientation
Open to change and prepared to drive change
Ability to work on own initiative and to meet strict deadlines
Strong project management and coordination skills
Experiences in collaboration within international teams
Required Language: English
Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable on-the-job experience
Completes assignments and facilitates the work activities of others; may coordinate work beyond own area
Proposes improvements to processes
Acts as a lead, coordinating the work of others - but is not a supervisor
Works autonomously within established procedures and practices
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Support and contribute in Lean Sigma programs and activities towards delivery of the set target
Able to comply with the company's safety policy at all times
Able to comply with the company's quality policy at all times
Desktop support incl. MS Office Suite; MS Windows Server administration; Network technologies/protocols and administration; Microsoft Active Directory
Nice to have SCCM Experience with Packaging
Nice to have packaging experience with InstallShield and PowerShell Studio
Experience with Co-management, Auto-pilot, Hybrid Ad environment, Entra ID
License and Certifications
Information Technology\Information Technology Infrastructure Library (ITIL) ITIL Foundation Certification preferred
Travel Requirements10%: Up to 26 business days per yearPhysical RequirementsSedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.Additional Requirements
10% travel, including global travel.
Occasional on-call work required.
Prefer 12pm - 9pm India time. Willingness to work outside of these hours as needed.
Ability to work in a global and virtual environment and to effectively prioritize and execute tasks in a high-pressure environment.
West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.
