Lead Administrator - L1
- Pune, Maharashtra
- Permanent
- Full-time
Location: PuneWO value - 300kRole Overview:We are seeking a skilled and motivated ServiceNow Developer to join our team at the B3 level. The ideal candidate will have a strong background in ITSM Pro, hands-on experience with CMDB and CSDM deployments, and a proven track record of working on ServiceNow integrations. This role demands a proactive individual who can contribute to the design, development, and optimisation of ServiceNow solutions that support our business processes and IT operations.Key Responsibilities:
- Design, develop, and implement ServiceNow solutions using best practices and platform capabilities.
- Configure and customise ITSM Pro modules including Incident, Problem, Change, Request, and Knowledge Management.
- Lead and support CMDB and CSDM deployments, ensuring accurate data modelling and service mapping.
- Develop and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, MID Servers, and IntegrationHub.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Perform code reviews, unit testing, and ensure adherence to development standards.
- Troubleshoot and resolve issues related to ServiceNow functionality and performance.
- Maintain documentation for configurations, customisations, and integrations.
- Stay current with ServiceNow releases and recommend enhancements aligned with platform updates.
- Minimum 7 years of relevant experience in ServiceNow development and administration.
- Strong expertise in ITSM Pro and its advanced features.
- Proven experience with CMDB and CSDM implementation and optimisation.
- Hands-on experience with ServiceNow integrations using REST/SOAP APIs and IntegrationHub.
- Proficiency in JavaScript, Glide API, and ServiceNow scripting.
- Familiarity with Agile/Scrum methodologies and tools like JIRA.
- ServiceNow Certified System Administrator (CSA) or equivalent certification.
- ServiceNow Certified Application Developer (CAD).
- Experience with Performance Analytics, Flow Designer, and App Engine Studio.
- Exposure to ITOM, SecOps, or HRSD modules.
- Knowledge of DevOps practices and CI/CD pipelines for ServiceNow.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work independently and as part of a cross-functional team.
- Commitment to continuous learning and improvement
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes
No formal escalations͏Mandatory Skills: Servicenow-Development .Experience: 5-8 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.© 2025 Wipro Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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