Lead Administrator - L1
- Hyderabad, Telangana
- Permanent
- Full-time
- Experience in Citrix CVAD/DaaS, Azure AVD.
- XenApp 7.X and Later Versions
- NetScaler 11.x & Later versions
- MS Enterprise Windows Server 2016/2019 experience
- Hyper-V/Nutanix virtualization experience
- Group Policies / Active Directory
- Image creation / management
- SCVMM (System Centre Virtual Machine Manager)
- SCCM (System Centre Configuration Manager)
- SCOM (System Centre Operations Manager)
- UPM/FSLogix Storage
- iSCSI / Fibre channel exposure
- Enterprise data continuity experience
- Networking & V-LANs & Firewalls, switch, and router experience
- DHCP/ DNS & TCP/IP iIPv4 / IPv6
- SSL / VPN & Hardware
- Strong Knowledge on Citrix Administration, Citrix CVAD & Daas concepts.
- Design Plan and Deploy Citrix Presentation Server installation, upgrade, Server refresh.
- Migration/Upgrade an Existing Server Farm , Installing the Citrix Component.
- Configuring Citrix Licensing Servers, Session management.
- Patching Citrix environment Citrix Printer Server Management.
- Manage Server Farm and Manage the Data Store and Manage Network Communication.
- Strong Working knowledge on Windows 2016 & later OS Servers and Active Directory.
- Excellent troubleshooting skills in an enterprise-wide Citrix CVAD & Citrix DaaS.
- Handle and manage the PVS environment & Knowledge on PVS Versioning process
- Experience in Machine Creation Services.
- Should be able to handle the Citrix UPM and MS Roaming
- Proficiency in Citrix Policies and Printer management
- Experience in Citrix ADC (NetScaler Load balancer and gateway)
- Good knowledge on Windows Active directory
- Should have good skills on Citrix sites Installations and configurations
- Experience in application publishing and troubleshooting skills to isolate the Citrix issue
- Experience in Hyper-V / Nutanix
- Proficiency in Windows active directory
- Advanced level of troubleshooting of PVS / MCS Issues
- Manage Load balancing and Failover services
- Good knowledge on session prelaunch and lingering
- Expertise Knowledge on storefront and configuring stores
- Experience in Master image creation and maintenance on cleanup & recovery process.
- Feature Packs Installing & Knowledge on packaging tools.
- Understanding of capacity planning, Documentation and Reporting
- Performance monitoring and fine-tuning environment.
- Basic Knowledge on SQL Database.
- Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
- Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes
No formal escalations͏Mandatory Skills: Citrix Admin .Experience: 5-8 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.