ASSOCIATE RELATIONSHIP MANAGER

• Maximise sales performance to achieve portfolio and revenue targets of the branch through:
• Liability products [Current /Savings /Term deposits] & Lockers
• Investment services & Insurance
• SME, Cards & Asset Accounts
• Implement cross-sell programs for mortgage, cards and third party products and improve product per customer
• Provide support for new product launches, and champion new sales initiatives
• Devise and implement a customer acquisition and retention program
• Nurture and upgrade the existing customer portfolio to Excel Banking/ Priority banking
• Ensure adherence to cost control measures
• Managing the lobby of the branch, maintaining an ambience that would put customers at ease
• Candidate is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.

• Ensure all branch processes are followed as per laid down guidelines
• Monitor CSS and Mystery Shopping ratings and ensure continuous improvement if below bench-mark
• Achieve good SQ audit ratings
• Ensure PFM productivity is at optimum levels

• Ensure branch staff work as a motivated and top performing sales and service team
• Achieve high employee satisfaction and retention of good performers
• Identify and address training needs of staff on an on-going basis

• MIS reports and compliance on all Operations health documents like KCD/KRI/OPS manual
• Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, Know Your Customer and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer
• Ownership of the Archival portfolio for the department / business.
• Liaising with the external vendors and ensure Archival and Retrieval is carried out in a manner as stated in the policy document without exception.
• Provide inputs to National Archival Manager on regular basis on status of Archival for each department / business.
• Maintain MIS with regard to documents archived with due acknowledgement from the vendor for each of the file.
• Perform regular KCS checks
• Ensure that the vendors meet the TAT at all times with regard to retrieval.

• Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions;
• Co-operate with Management to support and promote Health and safety in the workplace;
• Ensure that your actions do not put others at risk;
• Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner;
• Report all accidents and incidents; and Bring to the attention of the management any hazard in the workplace

• Your employees are adequately trained and supervised to perform their tasks in a safe manner.
• Your employees are free to raise any Health and safety issues and these issues are addressed appropriately.
• The contractors working in your area or for you are working in a safe & healthy manner.

• Motivating and guiding a team of front-office staff in order to achieve and exceed sales and service targets for the branch.

• Graduate/ Postgraduate
• At least 5-6 years of overall experience
• Banking knowledge
• Leadership skills
• Strong Communication Skills
• Customer Orientation
• Sales Focus

• At least 5-6 years of overall experience

• Leadership skills
• Strong Communication Skills
• Customer Orientation
• Sales Focus

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered