Senior Fraud Officer GSC's
HSBC
- Bangalore, Karnataka
- Permanent
- Full-time
- Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts.
- Conduct customer interactions in accordance with the Brand values to optimize the customer experience.
- Fulfill customer and business initiated inquires by all channels as assigned to resolve potential and confirmed fraudulent activity.
- Adhere to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks.
- Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud.
- With minimal direction seeks out opportunities to increase knowledge and improve skills to understand the industry and will assist management in providing support for the department.
- Demonstrates a mastery of prevention processes and is considered a subject matter expert by peers and management.
- Assist management in providing support to the department such as training, question resolution, and escalated case handling.
- Graduate or equivalent.
- Required two years of work experience that includes customer contact (2 Yrs) & Fraud Mitigation (2 yrs).
- Should have experience have in transaction monitoring and financial investigations
- Excellent interpersonal skills with the ability to communicate with customers and external parties.
- Highly effective and demonstrated oral and written communication skills.
- Proven critical thinking, personal organizational and time management skills.
- Ability to promote and foster team building through demonstrated leadership.
- Knowledge of MS Office