The Key Account Manager (After Sales Service) will be responsible for managing and growing relationships with key B2B clients post onboarding. This role focuses on customer retention, engagement, issue resolution and account growth to deliver superior client experience while driving renewals and revenue expansion. B.tech + MBA mustKey Responsibilities:- Build, manage, and maintain strong long-term relationships with a portfolio of key B2B clients.- Act as the primary point of contact for clients post-sales, ensuring seamless communication between clients and internal stakeholders.- Understand client business needs and ensure effective delivery of OmniCard solutions aligned to those needs.- Monitor customer engagement metrics, account health, and service performance, take proactive action to address risks or gaps.- Handle and resolve client issues, escalations, and disputes promptly and professionally to ensure high client satisfaction.- Provide regular MIS, reports, and insights on account performance, renewals, engagement levels, and client feedback.- Drive customer engagement through structured communication, reviews, and proactive support initiatives.- Identify and execute opportunities for cross-selling and up-selling OmniCard products to existing customers.- Support contract renewals, negotiations, and timely follow-ups to maximize retention and revenue.- Assist in onboarding new clients and ensure a smooth transition from Sales to Account Management.- Gather client feedback and collaborate with Product, Operations, Tech, and Support teams to enhance offerings and improve customer experience.- Maintain in-depth knowledge of OmniCard products, services, and industry trends to effectively advise clients.Key Skills & Competencies:- Strong experience in B2B Key Account Management, Client Success, or After Sales Service.- Excellent stakeholder management and communication skills.- Strong problem-solving and conflict resolution capabilities.- Data-driven approach with experience in customer engagement metrics and reporting.- Ability to identify growth opportunities within existing accounts.- Strong coordination skills across cross-functional teams.What We're Looking For:- Customer-first mindset with a focus on retention and long-term partnerships.- Strategic thinker with hands-on execution ability.- Comfortable managing client stakeholders and internal leadership.- Ability to thrive in a fast-paced, high-growth environment- Excellent Communication Skills- B.tech + MBA must (ref:updazz.com)