Job Description:About Retail Lending Department:The Retail Lending Department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the rural lending business of the bankAbout the Role:The CPC Customer Service role is responsible for servicing customer queries and requests post disbursal of loans via addressing queries, assisting in resolution of complaints and managing the service requests raised. They are also responsible for handling of escalations. They are responsible for addressing all customer service requests and closure in timely manner.Key Responsibilities
Ensure servicing customer queries and requests post disbursement of loans, esp. to walk - in customers at RAC Service Desks
Ensure Service Request Management
Handle customer complaints and escalations and ensure adherence to TAT and QoC
Ensure Cross Sell – Service to Sales.
Qualifications:Optimal qualification for success on the job is:
Graduate / Post graduate in Management.
Role Proficiencies:For successful execution of the job, the candidate should possess the following:
Ability to ensure delightful customer experience
Ability to close service requests within TAT and as per QoC
Handling of escalations in professional and timely manner
#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"Skills:Refer to the Job DescriptionAbout Company:Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses
