Manager Retail Operations

• Manage day-to-day operations of the healthcare retail outlet.
• Ensure availability of the right products (medical, wellness, personal care) as per user requirements.
• Oversee receipt, inspection, binning, preservation, and issuance of materials.
• Maintain safety standards and a clean, organized store environment.
• Coordinate internal logistics for material handling and delivery.
• Scrutinize issue, return, and stock transfer transactions.
• Monitor timely collection and disposal of expired or scrap materials per SOPs.
• Drive adherence to departmental, HSEF, and legal compliance standards.

• Promote high-value OTC, wellness, skincare, and nutrition products.
• Meet monthly sales targets and contribute to store profitability.
• Support cross-selling (e.g., vitamins with prescriptions, skincare with dermatology medicines).
• Provide inputs on customer trends and new product demand
• Interface regularly with end-users (patients, staff, visitors) to understand and meet their retail needs.
• Ensure timely delivery and availability of products to enhance internal customer satisfaction.
• Maintain high levels of service quality and responsiveness.

• Ensure compliance with pharmacy laws and regulations (Drugs & Cosmetics Act, Pharmacy Act, NDPS, etc. in India).
• Maintain accurate prescription records and digital logs.
• Implement and monitor quality programs for continuous improvement.
• Conduct periodic QA/QC audits to ensure adherence to protocols.
• Ensure compliance with national and international accreditation standards.
• Address quality issues with vendors and manage rejection protocols.
• Participate in infection control and prevention initiatives.

• Use pharmacy software (ERP/POS) for billing, stock tracking, and e-prescriptions.
• Manage QR code-based patient engagement tools (dosage videos, expiry alerts, etc.).
• Support online order processing and home delivery services.

• Plan and implement cost reduction strategies without compromising quality.
• Introduce substitute products where feasible.
• Ensure compliance with statutory regulations and audit requirements.
• Monitor and control revenue loss due to non-availability, obsolete, or surplus inventory.

• Set performance goals for team members and drive excellence.
• Ensure training and skill development as per schedule.
• Provide coverage during staff absences and maintain operational continuity.
• Foster a culture of accountability, teamwork, and respect.

• Stay abreast of retail trends, especially in healthcare and wellness.
• Identify and recommend process improvements and automation opportunities.
• Collaborate with clinical departments to enhance retail offerings.

• Mandatory: Graduate
• Preferred: Diploma/PG in Retail Management or Materials Management/MBA any discipline
• Desirable: Knowledge of handling hazardous materials

• Mandatory: Minimum 7 years in retail, with at least 35 years in premium/luxury retail brands (e.g., Tira, Nykaa, Sephora)
• Preferred: Experience in healthcare or wellness retail, especially in tertiary care hospitals

• Inventory management (categorization, analysis, forecasting)
• Warehouse and retail store operations
• Material disposal and expiry control
• SAP/HIS systems knowledge
• Visual merchandising and customer engagement
• Knowledge of product handling (toxicity, fragility, contamination, etc.)
• HSEF guidelines and compliance

• Patient-first mindset
• Managerial and interpersonal skills
• Accountability and integrity
• Teamwork and collaboration
• Adaptability and innovation
• Core HNH Values: Patient First, Excellence, Accountability, Respect, Teamwork, Integrity

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