Job Description: JD • Diagnosing and resolving technical issues, User support with laptops, desktops, printers, and other devices • Ensuring security and upgrades are applied to IT Assets and kept up to date • Should have experience in End User Support & Strong knowledge in troubleshooting • Strong understanding of network infrastructure and network hardware. • Ability to create accurate network diagrams and documentation for design and planning network communication systems. • Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points & Network switches. • Taking ownership of technical issues, and working with our development group to resolve more • Support users in testing new applications • Support in obtaining digital certificates for users and Servers • Ensure backups are taken regularly • Support BCP/DR activity • Manage inventory of IT equipment's • Place an order for IT devices after necessary approvals • Should be able to communicate in English with internal Team, Client and Vendors. • Single point of contact for all IT day to day tasks • Willing to work extra hours
