Lead I - Software Engineering (SNOW+ ITSM)
UST View all jobs
- Thiruvananthapuram, Kerala
- Permanent
- Full-time
Experience: 5+ YearsJob Summary:We are seeking a highly skilled Senior ServiceNow Developer with strong hands-on experience in implementing and customizing IT Service Management (ITSM) modules. The ideal candidate will have deep knowledge of ServiceNow development practices, a solid grasp of ITIL processes, strong scripting skills and ServiceNow Integrations. In addition to expertise in ITSM, the candidate will have experience working on GRC, CSM module. Additionally, experience with portal/Employee Centre functionalities and UI Builder knowledge is desired.Key Responsibilities:
- Design, develop, and implement ServiceNow solutions focusing on core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.
- Customize and configure forms, workflows, business rules, UI policies/actions, client scripts, and notifications in line with business requirements.
- Develop Flow Designer flows, Scripted REST APIs, IntegrationHub spokes, and other automation routines.
- Work closely with stakeholders to gather and understand functional requirements and translate them into technical solutions.
- Collaborate with architects and other developers to ensure alignment with platform best practices and performance optimization.
- Develop custom applications or extend existing applications using Scoped Applications where needed.
- Conduct code reviews, troubleshoot issues, and ensure quality and maintainability of solutions.
- Participate in Agile ceremonies (stand-ups, sprint planning, reviews) and contribute to sprint deliverables.
- Support platform upgrades and enhancements, ensuring minimal impact on existing functionalities.
- Maintain proper documentation including design specs, user guides, and technical manuals.
- 5+ years of hands-on development experience on the ServiceNow platform.
- Strong experience with ServiceNow ITSM suite and implementation/customization of at least 2-3 core ITSM modules.
- Experience in CSM implementation.
- Proficient in JavaScript, Glide APIs, and ServiceNow development frameworks.
- Expertise in Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies.
- Working knowledge of Service Catalogs, Record Producers, and Request Workflows.
- Working knowledge of Service Portal and Employee Center.
- Experience with CMDB configuration and maintenance.
- Experience integrating ServiceNow with third-party systems using REST/SOAP, MID Server, or Integration Hub.
- Familiar with ATF (Automated Test Framework) and ability to develop test scripts for regression and unit testing.
- Strong understanding of ITIL V3/V4 processes.
- Understanding of Financial Services Operation processes.
- Ability to troubleshoot issues and debug complex scripting.
- Experience working in Agile/Scrum environments.
- ServiceNow Certified System Administrator (CSA) - Mandatory
- ServiceNow Certified Implementation Specialist - ITSM - Preferred
- ServiceNow Certified Application Developer (CAD) - Preferred
- Experience with Service Portals and Employee Centre - Preferred
- Experience with Scoped Applications, and UI Builder - a plus
- Knowledge of Performance Analytics and Reporting in ServiceNow - a plus
- Familiarity with DevOps and CI/CD pipelines in the ServiceNow ecosystem - a plus
- Excellent communication and interpersonal skills.
- Analytical mindset with strong problem-solving ability.
- Self-motivated, detail-oriented, and able to manage multiple tasks.
- Team player with a collaborative attitude and willingness to mentor junior developers.
- Willingness to work in alternate shift.