Lead - Customer Service Operations (Mobility & IoT Customer Service Operations) - B3201_1
Tata Communications
Pune, Maharashtra
Permanent
Full-time
22 days ago
Job Family Descriptor Key Objective / Purpose of the Job: Implementation of VariousValue Add Services of Tata Communications. Broad outline of the Role b) Major Activities: Handling of Customer complaints from MVNO. Customer coordination L2 Troubleshooting Purpose - Broad objective of the role Operational knowledge of Telecom field with good understanding of MVNO.Knowledge on IP, CCNA, AWS certification would be preferred. Need working experience on MVNO complaints. Good understanding GPRS Call flow. Good Understanding of LTE/EPC Basic Call flow Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Graduation in Electronics and Telecom Engineering Minimum 6-8 years of Experience in Telecom with knowledge of Packet Core Domain and LTE /EPC/IOT/ SIP. Other knowledge/skills Good communication skills Customer focus Good interpersonal skills Able to work under pressure. Understanding business requirement Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills
