#13379 # 1 # Service Desk Coordinator

• Open and review Service Desk Calls; ensuring the customer provides an appropriate level of information

• Allocate Service Desk Calls to appropriate technician

• Ensure that Service Desk Calls are monitored in-line with SLAs and updated efficiently and effectively

• Proactively communicate with the business in order to provide updates on outstanding incidents and projects

• Assist in the investigation and resolution of issues relating to applications in order to assist the team in providing a high level of customer service

• Build and maintain strong working relationships with key business users, colleagues and support bodies in order to provide a professional customer service approach

• Work positively and communicate professionally across teams in order to make an effective contribution to team tasks and team spirit

• Any graduation with excellent English verbal and written communication skill

• Desired to have previous experience in a similar Service Desk support role or IT administrative environment

• Knowledge of ITIL processes would be an added advantage

• Experience of providing customer service over the chat and telephone

• Experience of using Service Desk incident logging software

• Computer literate; skilled in use of Office 365, Word and Excel

• Female Candidate

• Experience : Freshers (maximum 6 months in any customer facing role)

• This role is a 100% Work from Office

• This role involves working in shifts

• Customer Service: ability to meet and strive to exceed the needs of internal customers by producing quality work and service

• Drive for Results: able to go the 'extra mile' to achieve tasks, objectives and targets.

• Demonstrates good attention to detail across all areas of work

• Teamwork: able to work together with colleagues to pool skills, ideas and resources to achieve objectives and resolve problems

• Initiative and Problem Solving: able to take ownership of area, accepts issues and follow up with actions to rectify

• Planning and Organising: able to work to important deadlines and manage time effectively

• Have continuous access to and work with Senior Testing Specialists and Practice Experts
• Be a part of a leading testing company, globally recognized as a Visionary by Gartner Magic Quadrant
• Work with cutting edge technology in a company built by testers for testers, this is what we do!
• As a global company, we offer unique placement opportunities around the world
• Our QualiTesters are the reason for our success, we constantly encourage career development and promote from within

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