- Opportunity within a company with a solid track record of performance- Work alongside & learn from best in class talent- Opportunity to make a positive impactOur client is a leading Business Process Management (BPM) company. Our client combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over numerous clients across various industries.The JobYou will be responsible for :- Handling inbound calls and emails in a professional manner.- Decent typing speed- Provide accurate information on products, pricing, and promotions.- Resolving customer inquiries and requests and ensuring strong customer satisfaction.- Working with various internal teams to ensure prompt and accurate order processing and delivery.- Escalating customer feedback as required.- Assist customers with orders, returns, tracking, and queries.Ideal Candidate:- You have at least 1 year experience within a Customer Service or Telesales role, ideally within the Telecommunications industry.- You possess excellent interpersonal as well as written and verbal communication skills.- You have working knowledge of Teleperformance- You are a strong networker & relationship builder- You are a strong team player who can manage multiple stakeholders- You are a strong mentor and coach who can build high performing teams (ref:updazz.com)
