What do we do?The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.ROLE DESCRIPTIONThe role will be Business Analytics Analyst (C11) in the TTS Analytics teamThe role will report to the AVP/VP leading the teamThe role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS businessThis will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholdersQUALIFICATIONSExperience:Bachelor’s or Master’s Degree with 5-8 years of experience in data analyticsMust have:Marketing analytics experienceExperience on business problems around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retentionExperience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.Predictive modeling using Machine LearningGood to have:Experience in financial servicesExperience working with data from different sources and of different complexityExperience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text MiningSkills:Analytical Skills:Strong logical reasoning and problem solving abilityProficient in converting business problems into analytical tasks, and analytical findings into business insightsProficient in formulating analytical methodology, identifying trends and patterns with dataHas the ability to work hands-on to retrieve and manipulate data from big data environmentsTools and Platforms:Proficient in Python/R, SQLExperience in PySpark, Hive and ScalaProficient in MS Excel, PowerPointGood to have:Experience with TableauSoft Skills:Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler formShould have excellent communication and inter-personal skillsStrong process/project management skillsAbility to coach and mentor juniorsContribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.Job Family Group: Decision ManagementJob Family: Business AnalysisTime Type: Full timeMost Relevant Skills Please see the requirements listed above.Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View Citi’s and the poster.
