Job Description About CleanHarbors Clean Harbors Inc. ( www.cleanharbors.com ) is a NYSE listed US based $5.3 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim , who today remains the company's Chairman and CEO. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment. Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees. Trainings Job Description : Design and develop training modules for training of Callers, Collectors and Dispute resolution teams. Prepare training schedules for training of new hires and existing members and ensure its adherence. Conduct training sessions for each category of collections teams. Conduct training sessions on Voice & Accent. Review of effectiveness of training by conducting regular assessments and gauge performance of the trainees and provide feedback on their performance. Collaborate with operations managers and gain understanding of the training needs of team and leads. Train and conduct workshops on new processes or tools. Collaborate with AR teams on the floor and gain understanding of their training needs. Prepare training schedules for other teams and facilitate training for all teams through Process trainers and SMEs. Quality Audits Conduct quality audits by randomly reviewing the PS notes, listening to calls of callers, audit of e-mails and other parameters as suggested by management. Publish quality audit metrics and their recommendations for improvement. Collaborate with leads, managers & directors and share their findings of audit and recommend for improvements. Review SOPs of the process and work with SMEs to get them updated on timely manner. Shift Timings : Should be willing to work from office with global working windows.
