Senior Service Designer

DNV

  • Pune, Maharashtra
  • Permanent
  • Full-time
  • 16 days ago
Job Category: IT and SoftwareJob Description:DNV - Digital Solutions is looking for a passionate and strategic Senior Service Designer to join our User Experience enablement team. As an operation we are responsible for developing world-class software for managing risk and asset management in a broad range of industries.Your mission will be to help us improve the end-to-end customer journey, from first interaction to renewal - by designing seamless journeys that align with customer needs and business goals.As a Service Designer, you will work across silos and collaborate with cross-functional teams including UX, Product, Marketing, Sales, and Customer Success to uncover insights, identify pain points, and shape better experiences across channels and touchpoints.Key Responsibilities:
  • Facilitate journey mapping, service blueprinting, and workshops with internal stakeholders.
  • Understanding customer and user needs through qualitative and quantitative research.
  • Visualize and communicate current and future-state journeys.
  • Translate insights into actionable opportunities and concepts.
  • Identify and drive improvements to our journey (E.g. onboarding, support, and renewal experiences.
  • Advocate for a holistic and customer-centric mindset across the organization.
Responsibilities:
  • Flexible work arrangements for better work-life balance
  • Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave)
  • Medical benefits (Insurance and Annual Health Check-up)
  • Pension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance)
  • Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme)
  • Additional Benefits (Long Service Awards, Mobile Phone Reimbursement)
  • Company bonus/Profit share.
*Benefits may vary based on position, tenure/contract/grade level*DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.Qualifications:
  • 10+ years of experience in service design.
  • Strong skills in journey mapping, service blueprinting and facilitation.
  • Experience conducting user/customer research and synthesizing insights.
  • Proven ability to work collaboratively across teams and navigate complexity.
  • A portfolio that demonstrates your process and impact in improving services or customer journeys.
  • Excellent communication and storytelling skills.
  • Experience working in B2B software or complex technical environments.
About Us:About Digital SolutionsWe provide engineering software tools and enterprise solutions for managing risk to improve safety and performance across industries, including the maritime, energy, and healthcare sectors. Research, development, implementations and partnerships with our customers have earned us the position as a trusted third-party vendor of software and services. We are accelerating the pace of transition toward the digitalization of systems and software-as-a-service (SaaS) solutions to give customers the efficiency and flexibility of the cloud, including the power and insights from advanced analytics.

DNV