Service Parts Coordinator

• Responsible for execution and follow up of Parts Requests for Part Orders, Quotes, Equipment Repairs (In & Out of warranty), and Advance Exchanges from the Help Desk and Service Offices throughout the country.

• Initiate vendor repair (In & Out of warranty) RMA’s, coordinate returns
• Provide updates to appropriate technician and maintain Parts Request notes
• Create and send FedEx and/or UPS labels as required for items to be shipped which can include shipments to vendors for repair, shipment of spares, return shipments as needed.
• Schedule follow-up tasks as required to insure shipments and repairs are performed in an expedited manner
• Follow up with vendors as required for status of parts/equipment orders, tracking information
• Arrange for advance replacements from vendors, including RMA paperwork
• Resolve shipping issues. (Lost packages, Damaged, miss/double ship, routing, adverse weather conditions)
• Provide pricing for T&M quotes (repairs, parts, replacement equipment, labor, shipping)
• Create Sales Orders and Purchase Order in Sage and transmit then to the vendor
• Manage all daily FedEx and UPS deliveries
• Handle all AVISPL RMA request return for credit, either Return to vendor (negotiate restocking fees with mfg) and/or Return to Warehouse
• Manage Smart Spare parts inventory
• Manage Varitronics shipping ATA cases inventory.
• Process “internal paperwork” RMA requests for Sales Order Price changes, PO Cost changes, Customer ID Changes, SN# maintenance.
• Invoicing “ship completing” AVISPL completed RMA paperwork in Sage
• Scanning of completed RMA packets and other admin duties
• Manage, track and monitor spare parts inventory

• Ability to balance multiple tasks with changing priorities
• Ability to work and think independently and ensuring to meet deadlines
• Must have clear and professional communication skills (written and oral) both internally and externally
• Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
• Excellent data entry and organizational skills
• Basic PC skills and working knowledge of Office Suite (Excel, Word)
• Demonstrated customer service focus and client communication skills

• Minimum high school diploma or equivalent
• Minimum 1-2 years of administrative and shipping experience
• Experience managing an inventory warehouse preferred
• Demonstrated working knowledge of SalesForce and Sage
• Experience utilizing FedEx and UPS shipping software

• This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment

• This position does not have any direct reports

AVI-SPL