Technical Support Executive
Varite
- Bangalore, Karnataka
- Contract
- Full-time
An American multinational technology corporation headquartered in Armonk, New York, it is present in over 175 countries. It specializes in computer hardware, middleware, and software and provides hosting and consulting services in areas ranging from mainframe computers to nanotechnology. As one of the world's oldest and largest technology companies, the Client has been responsible for several technological innovations, including the automated teller machine (ATM), dynamic random-access memory (DRAM), the floppy disk, the hard disk drive, the magnetic stripe card, the relational database, the SQL programming language, and the UPC barcode. The company has made inroads in advanced computer chips, quantum computing, artificial intelligence, and data infrastructure.About The Job:
- The Onboarding Executive provides security administration functions relating to the employment and termination of users for multiple clients.
- Responsible for proactively managing high severity and priority incidents from identification to resolution.
- Work as a team with Technical Support Executive, OC, and L3 to modify restricted applications and resolve incidents.
Responsibilities:
- Perform security administration functions for user access, data access, and remote access.
- Work with customers via online helpdesk system, telephone and remote support tools to on/offboard employees.
- Work closely with client HR and Legal departments to ensure accurate processing of new hires, terminations, reverse terms, name changes, etc.
- Work with Technical Support Specialists to troubleshoot and resolve client access issues in onboarding applications.
- Contribute ideas and suggestions in team discussions.
- Communicate with client management regarding client requirements for on/offboarding functions.
- Perform resolution and tracking of incidents in accordance with IT Service Desk procedures.
- Complete other duties or tasks as assigned.
- Document all incidents, outages, status, and resolutions in problem management tool in accordance with IT Service Desk procedures.
- Proactively utilize IT resources to remain current with technology used in the company IT environment.
- Collaborating with other internal/external IT resources to identify problems and restore services
- Assisting customers via online helpdesk system, telephone, and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals
- Resolving and tracking incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures
- Performing security administration functions for user access, data access, and remote access
- Issuing timely, accurate, and professional company-wide notification regarding incidents impacting the user community
- Documenting all incidents, outages, status, and resolutions in accordance with IT Service Desk procedures
- Proactively utilizing IT resources to remain current with technology used in the company IT environment.
- Completing other duties or tasks as assigned
Exp: Fresher to 2 Years
Education: B.Sc Comp Science, BCA GraduatesSkills Required:
- IT Service Desk Experience .
- Excellent English Communication skills (Verbal & Written) & Good Attitude
- Ability to Grasp, Understand Business process
- Analytical & Logical skills
- Willing to work in various Shifts may include Weekends, Evening, Holidays & 3rd shift support on rotation basis.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.