Senior Analyst, Operations Analytics (L08)

Hyderabad, Telangana
Permanent
Full-time

6 days ago

Job Description:Role Title: Senior Analyst, Operations Analytics (L08)Company Overview:Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.Synchrony celebrates ~51% women diversity.We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.Organizational Overview:Operations Reporting & Insights team provides Synchrony Operations Teams critical/important, timely, and accurate standardized reporting through direct stakeholder engagement. The Vision of the team is to build a better internal customer experience, one opportunity at a timeWhat we do:Daily, Weekly, Monthly, Quarterly Standardized Report ProductionAdhoc data requests for Operations stakeholders, CFPB, Legal, Risk, etc.New or adjustments to current report buildsLead prioritization process for EO DWH Agile teamPartner with Data Governance Organization and connection into EDL for Operations.Acting Data Steward for Operations Call Center dataIdentify emerging technologies in support of Orgs Dissemination and Automation StrategyNew client/functionality integrations into all existing reportingWork with DWH to ensure data projects are completed according to requirementsHow we do it:We utilize Agile tracking (JIRA Board) and build processes throughout the teamExplicitly task defined teams within the org. (Run, Engagement, and Data Management)Production and initial validation through automationFree flowing resource or work movement between teams based upon project skill needsMetric based driven organization to determine team’s efficiency and effectivenessRole Summary/Purpose:
As a Senior Analyst, Operations Analytics– You will be responsible for work on various business initiatives that contribute to Synchrony Financial growth and productivity objectives which includes work on different variety of tools like SAS, Tableau, etc for reports, key metrics and giving insights to the business on operational data. The role also involves in supporting other teams, identifying the process for automation, and streamlining them independently and are delivered on time.This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.Key Responsibilities:Champion CustomersMaintain quality of output in Operations reporting and by ensuring accuracy & timely delivery of reports and projectsProduction of reports as per the frequency without any missesDocument and maintain SOPs for Operations reporting processesAct As OwnersMaintain and track ticket closures which are assignedDocument and maintain issue tracker. Ensure communication of RCA’sRelate & InspireCollaborate with the larger teams and process owners on the business processes.Able to work with minimal direction and take complete ownership but seeks input when appropriateElevate Every DayIdentifying the process for automation, streamline them and liaise with business with the ideas/approaches.Creating Dashboards in Tableau.Writing SAS & SQL code according to the business requirement.Required Skills/KnowledgeBachelor's degree in any discipline with 1-2 years of SAS & SQL coding experience; OR in lieu of a degree, 3-4 years of SAS & SQL coding experience.Experience with Building/Creating New Tableau DashboardExperience in setting up new reporting procedures and processesWorking experience in reporting processesStrong written/oral communication skillsAble to work hours that compliment US, not necessarily match but have some degree of overlap.Desired Characteristics:Knowledge of Retail Finance BusinessWriting python scriptsStrong Communication skills with the ability to interact with all levels of the organizationProven ability to perform work independentlyDesire to learn new elements of data preparationEligibility Criteria:Bachelor's degree in any discipline with 1-2 years of SAS & SQL coding experience; OR in lieu of a degree, 3-4 years of SAS & SQL coding experience.Work Timings: 1pm to 10pm ISTFor Internal Applicants:Understand the criteria or mandatory skills required for the role, before applyingInform your manager and HRM before applying for any role on WorkdayEnsure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, LPP)L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.L8 Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.L04+ Employees can applyGrade/Level: 08Job Family Group: Data Analytics

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