Hiring "Store Manager" For Grant Road Location
- Mumbai, Maharashtra
- Permanent
- Full-time
Reports To: Head – Operations
Employment Type: 1-Year Contract (Renewable)
CTC: Best As Per Industry
Industry: Hospitality / QSR / F&B / Retail (Food Industry)Job Summary:We are looking for an experienced and proactive Store Manager to oversee the day-to-day operations of our retail outlet under RTI Foods by Sir Ratan Tata Institute. The ideal candidate should be detail-oriented, service-focused, and passionate about food and customer satisfaction. This role combines operations, sales, team management, customer service, and inventory control.Key Responsibilities:A. Stock & Inventory ManagementReceive and reconcile fresh and packaged items with the stock sheet.Return unsold items at the end of the day and tally stock movements.Maintain accurate opening and closing stock records.Monitor expiry dates and return close-to-expiry items to the kitchen/godown.Ensure hygienic storage with proper temperature settings and labeling.B. Sales Forecasting & Order ManagementForecast daily demand based on sales trends and customer feedback.Place kitchen orders accordingly to avoid stockouts or overstocking.Analyze daily sales reports and item-wise breakdown.Manage Swiggy/Zomato listings and availability updates.C. Billing & Cash HandlingEnsure accurate billing via POS (Pet Pooja preferred) – cash, card, UPI, and online orders.Reconcile daily sales with inventory and payment modes.Maintain and share daily sales reports with Head – Operations.D. Customer Service & Relationship ManagementEnsure staff are aware of allergens and handle queries responsibly.Build and maintain a database of regular customers.Make a minimum of 5 follow-up or sales calls daily.Resolve customer complaints and improve service experience.Recommend seasonal menu updates based on customer feedback.E. Staff Management & TrainingSupervise staff duties, conduct daily briefings, and delegate tasks effectively.Train team on food items, customer interaction, grooming, and hygiene.Ensure professional grooming standards are consistently maintained.F. Store Hygiene & AppearanceMaintain a clean and attractive display with correct labelling (Veg/Non-Veg).Ensure brand-standard food presentation before store opening.Oversee overall store cleanliness: cold counters, cabinets, pantry, etc.G. Equipment MaintenancePerform daily checks on air conditioning, lighting, and essential equipment.Report and coordinate timely maintenance with service providers.H. Order CoordinationMaintain a detailed order book with customer information and packaging needs.Ensure accuracy and timeliness of all customer orders and deliveries.Communicate last-minute updates with kitchen and customers as needed.I. Planning & ReportingPrepare and analyze daily/monthly sales reports with actionable insights.Participate in annual planning with the Head – Operations, Head Chef, and Sales Lead.Conduct daily staff reviews to assess sales performance and set targets.Requirements:Experience: 2–3 years in a similar role (Hospitality, QSR, or F&B preferred; retail backgrounds accepted) (Food Industry)Skills:Good communication and interpersonal skillsBasic knowledge of MS ExcelPOS experience preferred (Pet Pooja system used)Gender: Open to Male and Female candidatesLocation Preference: Candidates residing in or near Grant Road, MumbaiTravel: Occasional visits to other stores (approx. once a week) – travel allowance providedWorking Conditions:Working Days: 6 days/week (1 weekly off) – includes working on national/festival holidaysHoliday Policy: Compensatory off or extra pay for holiday shiftsWorking Hours: Flexible within 8:30 AM – 9:30 PM (9-hour shift daily)Compensation & Benefits:Salary: Best As Per IndustryIncluded Benefits:Provident Fund (PF)Group Medical InsuranceGratuityPaid Leave: 24 days annuallyContract Duration: 1 year (renewable based on performance)For More details connect on or whatsapp 9503973095 Victor