
Lead-GPAM Cyberark_540
- Pune, Maharashtra
- Permanent
- Full-time
- L4 technical experts resolve issues that are typically difficult or subtle. L4 engineers participate in management, prioritization, major design and enhancements, major incident activities, problem management, stability analysis, on-call support, etc.
- These support leaders have specific, deep understanding and expertise in one or two technology platforms (for example, CyberArk, IAM process, Network, Firewall, Windows/Unix Admin etc.).
- L4 engineers are proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities. Must have prior experience with CyberArk configurations and major enhancement / development with problem solving skills.
- L4 engineers generally have 10 or more years of relevant experience.
- Providing solution for customer requirements
- Capable to handle & troubleshoot priority incidents
- Patching and handling changes
- Creating KB’s and Technical documentation
- Log Analysis on GPAM component servers
- Open CyberArk Tickets
- Setting up different (test) systems
- Open / prolong Firewall Changes
- 24/7 On-call Support
- Co-ordination with Engineering Team/ process owners etc.
- BE in Computer Science or equal.
- Business Analyst responsibilities
- Unix and Windows Administration
- Knowledge in networking/CCNA certification
- Handle general updates and configuration changes/requests
- CyberArk Defender, Sentry - Certification
- DevOps experience – having experience with Dynatrace/Docker/Puppet/Ansible/GIT tools
- PowerShell Scripting knowledge