Job Description : Process Development & Compliance: Contribute to the enhancement of the motor claims experience for customers by devising and implementing new systems and processes, encompassing claims processing, vehicle assessment, and repair management. Ensure strict adherence to all IRDA regulations governing motor claim processing. Oversee the delivery of IT solutions for motor insurance applications, involving tasks such as gathering system requirements, designing workflows, conducting impact analyses, and specifying system specifications. Engage in stakeholder management by collaborating directly with senior executives across diverse business areas, including underwriting, actuarial, compliance, finance, and operations. This entails documenting requirements, reviewing specifications, obtaining approvals, and supporting user acceptance testing and post-production rollouts. Foster effective collaboration with both in-house developers and third-party software providers, ensuring clear understanding and adherence to specified requirements. Stay abreast of changes in IRDA regulations pertinent to motor claims processing. Conduct internal audits of the motor claims process to identify areas of risk and opportunities for enhancement. Design and deliver training programs aimed at empowering motor claims team members to proficiently utilize the motor claims application. Oversee access control management processes and conduct regular quarterly reviews of user access to ensure the security and integrity of organizational systems. Project Management Managing projects related to motor claims and ensuring they are completed on time to the satisfaction of all stakeholders. Identify project requirements and develop project. Communicating project progress to stakeholders, managing project documentation, and providing post-project analysis to drive continuous improvement. Define project scope, objectives, and deliverables in collaboration with the claims department and other stakeholders. Communicate project progress, status, and key issues to stakeholders on a regular basis. Facilitate project meetings, workshops, and discussions to drive project progress. Develop and maintain project documentation, including project plans, status reports, risk and issue logs, and change management documentation. Conduct post-project analysis to evaluate project performance, identify areas for improvement, and make recommendations for future projects. Partner Integrations: Managing integrations between different systems and applications within the motor claims ecosystem, ensuring that data flows seamlessly across different systems and platforms, such as claims management systems. Design and implement integration solutions for different systems and applications within the motor claims ecosystem. Manage and maintain integrations to ensure they continue to function effectively and efficiently. Develop and maintain integration documentation, including integration specifications, architecture diagrams, and testing plans. Work with internal and external stakeholders to understand their integration requirements and ensure they are met. Collaborate with development teams to ensure that integration solutions are built to the required standards and are rigorously evaluated. Troubleshoot and resolve integration issues as they arise. Monitor integrations to ensure that they are performing as expected and take corrective action if necessary. Data Management and Analysis Data Management and Analysis involves efficiently organizing and maintaining data, ensuring accuracy and timeliness. It includes tasks such as Efficiently gather and categorize motor claims data, including details from OEMs, regulatory bodies, compliance standards, and audits. Ensure data extraction meets set deadlines and fulfils specific criteria. Conduct thorough checks to maintain data accuracy and promptly rectify any discrepancies. Create and maintain Management Information System (MIS) reports and dashboards. Generate regular and on-demand reports for motor claims operations. Analyse data to pinpoint areas for process improvement and track progress towards goals. Submit motor claims data to the Insurance Regulatory and Development Authority of India (IRDA) in a timely and precise manner. Collaborate with the IT department to develop and implement MIS tools. Handle IT support requests using the helpdesk system. Document processes, functional test cases, and user requirements for MIS development projects. Gather and document user needs for new and specialized reports. Assist in user acceptance testing and provide insights to guide decision-making. Qualifications: Bachelor's degree in business, Finance, Insurance, or a related field (Master's degree preferred). 4+ years of experience in managing motor insurance claims, with a significant project management skill, a good understanding of partner integration and webservice reconciliation, and the ability to work with cross-functional teams. A background in insurance, claims processing, or IT project management is desirable. Sound knowledge of insurance regulations, claim process, operation, underwriting and other insurance company processes will be an advantage. Exceptional analytical and problem-solving capabilities. Proficiency in MIS tools and data analysis. Outstanding communication and presentation skills. Excellent written and verbal communication skills. Ability to foster collaboration within a team and lead initiatives for process enhancement. Sound Knowledge of MIS and Advance Excel. Selection Procedure : If you possess strong organizational skills and a keen attention to detail, along with the ability to oversee complex integration projects, and you are interested in making a meaningful contribution to the success of our Motor Claims department, we invite you to apply for the following position. To apply, please send your resume and a cover letter that outlines your relevant experience and qualifications to the provided email address. When submitting your application, kindly include '(Position: Process Development, MIS & Compliance - Motor Claim)' in the email subject line. At Bajaj Allianz General Insurance Company, we are committed to fostering a diverse and inclusive workplace and are proud to be an equal opportunity employer. We do not discriminate based on factors such as race, religion, ethnicity, gender, sexual orientation, age, marital status, veteran stastus, or disability status. Our selection process involves the following steps: Initial screening of applications by our Human Resources team. Interview with the respective Manager responsible for the position. Desirable Skills : 1.Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language. Education/Qualification:Graduate/PG Years Of Exp :4 to 7 Years
