GMS Virtualization L1
- Bangalore, Karnataka
- Contract
- Full-time
- 2+ years of Experience in Vmware Virtualization. (L1)
- Install, administer, and maintain virtualization environment.
- Diagnose and correct issues, whether these be issues with correct operation or performance.
- Monitor Virtualization environment and elevate to L2 or L3 level.
- Triage and solve user-submitted tickets, especially when they relate to the infrastructure.
- Track resource usage using monitoring and queuing software.
- Actively participate in Knowledge Management by creating new technical documents.
- Patch system firmware and software as needed.
- Peer assistance is an added trait.
- Demonstrated expertise with Vmware Virtualization including server hardware, linux, windows.
- Familiarity with VCenter, Vmware Vsphere, vswitches.
- Experience with vSAN
- Basic troubleshooting in Vmware environment.
- Experience managing multi node clustered setup.
- Experience in Vcenter and ESXi Patching.
- Familiarity with monitoring tools like Grafana/Nagios/Opsramp.
- Familiarity with the Server Storage connectivity basics.
- Experience in Incident/Change/Problem management and Root Cause Analysis.
- Demonstrate strong written and verbal communication skills.
- Interacting and collaborating across different technology teams within HPE.
- Must work towards achieving HPE’s vision for our customers.
- Affinity and a thorough understanding of support processes defined within HPE.
- Ability to work in a 24x7 environment in rotation shifts
- Exhibit “Customer First and Customer Last Attitude” consistently.
- Ability to drive cases to closure and provide Case Summary.
- Demonstrate high level of technical & communication skills.
- Takes responsibility for end-to-end problem ownership and its solutions.