Senior Product Manager

• Manage the product roadmap for the automation platform, focusing on enhancing reliability, effectiveness, expanding payer coverage, and enabling client deployments
• Establish the product vision for the Agent Orchestration Platform, covering agent lifecycle management, skill registry, orchestration patterns, and monitoring systems
• Create agent guardrails, implement human-in-the-loop controls, and develop confidence-based routing strategies
• Define and manage the automation performance metrics funnel (Task Volume → Attempted → Processed → Completed)
• Author Product Requirement Documents (PRDs), lead sprint planning sessions, and collaborate closely with engineering, data science, and operations teams
• Communicate product strategy effectively to senior leadership and CXO-level stakeholders
• Provide mentorship to associate product managers and analysts

• 8–12 years of experience in product management, including at least 3 years focused on platform or infrastructure products
• Strong analytical skills with proficiency in defining metrics, performing funnel analysis, and conducting root-cause investigations
• Excellent stakeholder management and communication abilities at the CXO level
• Experience in building platform APIs, developer-facing products, or orchestration systems
• Solid understanding of distributed systems, microservices architecture, and observability practices
• Capability to write clear PRDs and simplify complex technical concepts for diverse audiences

• Background in U.S. Healthcare Revenue Cycle Management (including Eligibility, Prior Authorization, Claims, Denials)
• Experience with AI/ML product management, such as LLMs, NLP, Document AI, agent frameworks, and MLOps
• Familiarity with automation platforms like RPA, API orchestration, and workflow engines
• Knowledge of healthcare standards including EDI X12 and HL7/FHIR
• Experience working with cloud AI platforms such as AWS Bedrock, SageMaker, or similar services

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