Job Description Job Summary - Monitor and resolve all queries received by the team Perform all required call backs and produce management information to enable effective tracking Data entry Ensure all department procedure documents are up to date Participate in other projects and tasks as directed by the Team leader Meet targets and SLA as required Years of experience needed - 0-1 years of experience in insurance, accounting, or another financial services sector Technical / Non-Technical Skills Relationships Team members Regular interaction with Senior Technician Others Within The Company Collaborate with stakeholders to identify improvement opportunities and manage expectations Participate and proactively contribute to process improvement Outside The Company NA Person specifications Education Minimum Graduate Degree Is Required Degree in Law, Accountancy, Finance or Business is preferred, however other graduate degree will be considered Qualities Good administrator Diligent and quality oriented Quick learner Personable Self-motivated Skills & Abilities Excellent attention to detail Excellent email communication skills Ability to follow detailed process Relationship building skills Integrity and trustworthiness Ability to work under pressure IT proficiency / comfort to work in IT environment Ability to work as part of a team Ability to combine work and study Organisational and time management skills A methodical approach Numeracy General business interest and awareness Career Interest Interest in pursuing career in Accounting, Insurance or Financial Services About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
