Product Trainer

greytHR

Bangalore, Karnataka
Permanent
Full-time

1 month ago
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Job Title - Product TrainerJob DescriptionPosition PurposeTraining is an inseparable part of all product-based companies. The success of an organization is dependent on how it keeps its employees and customers trained and hands-on, on the product as it evolves based on the needs of the customer.We are looking for a person who will be accountable for delivering top class products and process training on the greytHR application to customers, employees, and partners. The training should enable these people to meet their business requirements and derive full value from the application. Training can be delivered through multiple modes like onsite, classroom, online and e-learning.If teaching is your passion and you would like to take up an opportunity to significantly contribute to how thousands of SMEs in India organize and manage their HR processes, we welcome you to explore this exciting and challenging position at Greytip.Duties and Responsibilities

Master the greytHR product features, keep updated on new features and stay as an extremely competent user of the software.
Deliver product training sessions for internal teams, clients, and partners.
Deliver training onsite, in a classroom for a set of participants, online/webinar, and/or e-learning via LMS.
Call customers based on support training tickets to understand specific training requirements and address them effectively.
Utilize a customer-centric approach to follow-up and close the training tickets promptly and efficiently, meeting, or exceeding customer expectations.
Develop and enhance training materials, including presentations, manuals, and online resources, ensuring they align with the evolving product features and updates.
Monitor and evaluate training effectiveness, gathering feedback from trainees, and continuously improving training content based on insights.
Work towards increasing customer satisfaction scores related to product training initiatives.
Coordinate with various in-house stakeholders like Tech writers, Subject Matter Experts, QA team and Product team members to deliver product training.
Generate various reports on the Training's, effectiveness, and feedback as per requirements.

Qualifications and Skills

Bachelor's in science, Management or Engineering
Diploma or Degree in HR / Payroll domains (desired and not mandatory)
Excellent Teaching skills which include Explanation, Reinforcement, Illustration with an example, asking probing questions and evaluating a candidate's progress.
Able to conduct product orientation and training to cross-functional teams, and customers with adherence to process and training schedules.
2-3 Years of experience as a faculty involved in software product training.
Working knowledge of software/domain in Payroll or HR will be a very big advantage.
Software implementation/delivery experience at any stream (desired, but not mandatory)
Excellent English Communication skills - oral, written, and listening.
Proficiency in speaking Hindi is an added advantage.
Customer calling experience would be an added advantage.
Interaction - facilitation, influencing, teamwork, and collaboration.
Self-organized and ability to work with minimal direction.

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