GMS_Senior Manager_Cross Solution Service Integration Lead
EY
- Bangalore, Karnataka
- Permanent
- Full-time
- Delivery Consistency across Solutions
- Competence development and ramp up for the specific offering
- Risk assessments when applicable to the offering and on specific engagements
- Transformation/change management across offerings and engagements
- Technology/analytics enablement across offerings and engagements
- On boarding/Transition and Data Operations of related engagements
- Quality Assurance & Remediation
- Training
- This position owns the end-to-end delivery of the defined Managed Services offering to enable growth plan/s.
- Brand and eminence - extend our reputation in the marketplace
- Grow related capabilities through people development, new hires, and service line alignment and develop the appropriate third-party relationships with the various stakeholders in the supply chain of the specific offering
- Assessing and owning any Cross-Service Line delivery improvement plans
- Connecting all the SDCs (Service Delivery Centers). Site leaders for specific offering will be coordinated by this role and Account Delivery Leaders will have a dotted line into it as well
- Taking the lead on managing senior client escalations that span multiple solutions, responsible for resolving significant delivery issues raised
- Assisting the resolution of the more complex service incidents by helping drive and direct how to resolve the incidents.
- Looking across the offerings and delivery centres to ensure accuracy of delivery for all engagements/solutions
- Deal support - role will support when clients want to review delivery and carry out due diligence. This role will need to manage due diligence visits
- Tracking Service Level Agreement by Solution and by Service Line as well as providing an overall status for individual clients at an aggregated, account level
- Accountable for: delivery transformation, continuous improvement and transformation of the delivery network
- Take on leadership role in driving the development of the Global/Managed Services delivery business contributing to growing headcount and revenues as applicable
- Detailed understanding of complex service delivery in a Managed Services environment
- Confidence and experience to lead a “first of a kind deal” arrangement and establish new delivery capabilities where needed
- Develop ecosystem of supplier and product vendor relationships
- Dedicated people accountable to this role, following global standards, right processes etc.
- Strength to withstand significant personal pressure and overtime on a regular basis to address role
- Strong networking and influencing skills
- Highly credible communicator with excellent organisation and project management skills
- MBA and or Master's Degree
- Prior experience in Managed Services delivery of global operations (15+ years) with minimum of delivery experience and /or experience across operations, project management, service excellence & service recovery
- Experience in specific sector - FSO (Banking & Capital markets/ Insurance/Consumer/Health Sciences & Wellness/ Advanced Mfg & mobility/ Power & utility / Technology, media, entertainment and telecom)
- Skilled in reengineering initiatives and data intelligence capability
- Lead Global Transformation programmes
- Domain expertise in the related field of play where relevant to role (services - procurement, payroll & mobility, fincrime, tech ops; Sector Banking & capital markets, insurance, telecom, consumer )
- Experience in interacting with senior client personnel including C-level
- Experience of working in an Agile Scrum environment
- Be proficient in assessing options (e.g. risk, performance and cost-benefit) and informing decision-makers with persuasive visualizations based upon assessment outputs
- Can coordinate / collaborate with teams & stakeholders in multiple geographies
- Manage Matrix teams with participants in multiple geographies
- This role requires flexibility in working with various Client and EY stakeholders across the world and in different time zones
- Travel required
- Experience in integrated managed services solutions primarily around
- Risk: Transform the risk and controls functions and outcomes of the business, including enterprise risk, enterprise resilience, compliance, internal audit, and controls and protect value across stakeholders in the long term
- Finance: transform their finance functions and drive value creation by making finance more agile (responsive, insightful and efficient) to support better scalability, decision-making and enterprise-wide performance
- Integrated Workforce Mobility: Tax, Immigration, Compensation, Assignment & Social Security
- IT outsourcing models, Cloud/Saas/Paas solutions and the role of IT in digital change
- You may have certification in TOGAF, PMP & ITIL
- Proficiency in Design Thinking and Agile Methodology
- You will have core understanding of the big four and their got-to-market propositions
- Ability to extend our reputation in the marketplace
- Passion for problem-solving and helping our clients with some of their most complex issues
- Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.