Application Support Intermediate Analyst

India
Permanent
Full-time

13 days ago

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.Responsibilities:

• Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

Responsible for Batch Management , End of version Software's and toolsets Upgrades , Automate Manual Tasks and Platform Build Project Management.
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations
Develop and maintain technical support documentation.
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
Act as a liaison between users, interfacing internal technology groups and vendors.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Ongoing capacity planning and expansion to keep pace with rapidly increasing platform needs.
Accountable for Environment stability , quality, performance, reliability, serviceability,
Acts as SME to senior stakeholders and /or other team members.

Qualifications:

• 7-10 years’ experience in an Application Support role.

Experience with handling Linux Operating systems
Proficient in SQL using Oracle and SQL server DB
Web application support experience especially with WebSphere environment and Weblogic environment
Middleware exposure including TIBCO, NDM, MQ, EMS, Kafka and SFTP
Experience with ITRS Geneos monitoring tool, Kibana, AppDynamics and Splunk Tool Sets
Experience with scheduling jobs using Autosys tool
Experience with Scrum methodologies and JIRA
Good to have - Experience with cloud based technologies - OpenShift/Cloud technologies, Interfaces, DevOps, MongoDB
Experience installing, configuring or supporting business applications.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools.
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder

Education:

Bachelor’s/University degree or equivalent experience

Job Family Group: TechnologyJob Family: Applications SupportTime Type: Full timeMost Relevant Skills Please see the requirements listed above.Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View Citi’s and the poster.

Citigroup

Apply Now