RPO Recruiter - BPS Track (On-site at 247.ai)
- Bangalore, Karnataka
- Permanent
- Full-time
- Full-Cycle BPS Recruitment: Own the entire talent acquisition process for 247.ai's diverse BPS roles (e.g., Customer Service, Technical Support, Data Operations).
- Strategic Sourcing: Develop and execute aggressive, innovative sourcing strategies to identify and attract top-tier BPS professionals from a competitive market.
- Expert Vetting: Conduct rigorous screenings and interviews, meticulously assessing candidates for skills, cultural fit, and communication prowess essential for CX roles.
- Client Partnership: Collaborate intensely with 247.ai hiring managers, providing market intelligence and ensuring seamless alignment on talent needs and profiles.
- Pipeline Management: Proactively build and nurture robust talent pipelines, ensuring continuous flow for current demands and future growth.
- Seamless Execution: Orchestrate interview schedules, manage all candidate communications, and facilitate swift, actionable feedback from hiring teams.
- Offer & Onboarding Excellence: Drive offer management and pre-joining processes, ensuring an exceptional candidate experience through to successful onboarding.
- Data-Driven Optimization: Utilize ATS and recruitment analytics to track performance, identify trends, and continuously refine recruitment strategies for peak efficiency.
- Market Insight: Maintain acute awareness of BPS industry trends and competitor talent strategies to inform and adapt recruitment approaches.
- 3+ years of proven, high-volume recruitment experience specifically within the BPS / ITES / BPO sector.
- Demonstrated ability to excel in a dynamic, target-driven RPO environment.
- Exceptional communication, negotiation, and interpersonal skills.
- Mastery of diverse sourcing methodologies and proficiency with modern ATS/CRM systems.
- A "go-getter" mentality – proactive, results-oriented, and highly adaptable.
- Strong organizational skills with an obsessive attention to detail and ability to manage multiple priorities.
- Bachelor's degree in a relevant field.
- Impact: Directly contribute to the talent engine of 247.ai, a global leader in AI-powered CX.
- Growth: Advance your career with 2COMS, a premier RPO partner, gaining unparalleled exposure in a critical industry.
- Influence: Be a strategic talent advisor, shaping teams that deliver world-class customer experiences.