Junior Consultant/Consultant - Customer Happiness - Renewal Call Center (1-5 yrs) Bangalore (After-Sales/Customer Service)

Prathigna.com Hr Solutions Pvt. Ltd.

  • Bangalore, Karnataka
  • Permanent
  • Full-time
  • 2 months ago
Designation: Jr . Consultant / Consultant Customer HappinessProcess: Inbound Customer Care.Working Days: 6 days working Below is the job description of the role:- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.- Building lasting relationships with clients and other call centre team members based on trust and reliability.- Utilizing software, databases, scripts, and tools appropriately.- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.- Taking part in training and other learning opportunities to expand knowledge of company and position.- Adhering to all company policies and procedures.Looking for candidates who have :- Excellent Verbal and Written communication Skills.- Hindi is mandate.- Preferable experience in Voice Process (ref:updazz.com)

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