Banquet Manager

• Direct and manage all banquet department activities, ensuring adherence to service standards, safety protocols, and sanitation policies at all times
• Plan, coordinate, and oversee all aspects of banquet events, including setup, service delivery, breakdown, and post-event evaluation
• Provide professional, friendly, and engaging service while maintaining a first-class visual impact through attention to ambiance, décor, and overall event presentation
• Lead, mentor, and develop the banquet team through recruitment, training, and performance management; foster a collaborative and supportive work environment
• Manage banquet budgets responsibly, monitor expenses, and ensure accurate financial reporting and billing for each event
• Respond promptly and professionally to guest concerns and special requests, demonstrating empathy and problem-solving skills
• Oversee the maintenance, cleanliness, and repair of all banquet facilities and equipment; report deficiencies and coordinate necessary improvements
• Coordinate with other departments including culinary, housekeeping, and front office to ensure seamless event execution
• Develop and implement innovative event solutions and customized packages that align with client needs and organizational goals
• Maintain detailed records of events, guest preferences, and feedback to continuously improve service quality
• Ensure compliance with all health, safety, and sanitation regulations; conduct regular training and audits
• Build and maintain strong vendor relationships for catering supplies, décor, and event services
• Analyze event performance metrics and provide recommendations for operational efficiency and revenue optimization

• Minimum 2 years of leadership experience in food and beverage operations
• Minimum 1 year of direct banquet management or catering experience in a hotel or hospitality setting
• Proven ability to manage multiple events simultaneously while maintaining attention to detail and quality standards
• Strong organizational and time management skills with the ability to prioritize effectively
• Excellent verbal and written communication skills in English; multilingual abilities are a plus
• Demonstrated interpersonal and problem-solving abilities with a customer-focused mindset
• Ability to remain calm, courteous, and professional under pressure
• Strong knowledge of Microsoft Office Suite (Word, Excel) and proficiency with Property Management Systems (PMS)
• Ability to maintain confidentiality and handle sensitive information with discretion
• Valid driver's license and willingness to travel as needed
• Alcohol service certification or Pro Serve certification (or equivalent)

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related discipline
• Train the Trainer certification or experience in staff development and training
• Interaction Management or conflict resolution certification
• Experience with Sales and Catering software systems
• Knowledge of event planning tools and technologies
• Experience managing high-volume events or large-scale functions
• Familiarity with multicultural event planning and diverse clientele preferences
• Budget forecasting and financial analysis experience
• Vendor negotiation and contract management experience

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.

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