Payment Lifecycle Specialist

JPMorgan Chase

Mumbai, Maharashtra
Permanent
Full-time

13 days ago

Job Description:The TS Billing member is expected to learn and be immersed with all the production sub-processes within TS Billing.Job Summary:These productions sub-processes include but are not limited to the following: Billing Intake (Workflow),Billing Set-up and Maintenance (Critical Entry),Payments applications, Ledger Adjustments, Write-offs, Cancellations and Refunds (Payments), Billing Research and Queries (Research), Data Feed Management (Interface/Capture), Project and Change ManagementJob Responsibilities:

Provides support to internal peers and external clients to address complex situations pertaining to billing of items on the client account
Manages a daily case pipeline ensuring timely case resolution that upholds departmental service standards
Professionally communicates using interpersonal skills that convey a sense of ownership, commitment to resolution, and industry knowledge
Exhibits leadership qualities that promote a team oriented, professional and focused work environment, setting the example for peers
Technically dexterous with use of Microsoft Office applications, in addition to the company/departmental specific applications required to perform job functions
Multi-tasks effectively by mechanically maneuvering among several systems/applications in constant balance to achieve maximum efficiency that maintains service standards without detrimentally affecting the operations

Required Qualifications, Skills and Capabilities:

Bachelor's degree required
1+ years of customer service experience
6+ months of computer software systems experience including Microsoft Office
Strong analytical skills and process oriented
Exhibits solid risk and control understanding
Ability to provide professional and interpersonal communication when interacting with others
Flexible and adaptive to constant change
Must be fluent in verbal, written and conversational English
Must be able to multi-task
Knowledge of billing services / payment processing industry, is preferred

About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team:The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase

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