Job Responsibilities :- Drive all post-sales customer engagements to success- Drive continuous improvement of customer experience- Act as the first point of contact for support- Build and expand a robust support team- Consistently work on recording feedback via client surveys and make maximum use of feedback to bring changes- Collaborate with internal partners in Sales, Marketing, Product, etc.- Support revenue through cross-sell and up-sell activities- Drive new business growth through referral activity and client advocacy- Effectively manage the lifecycle of Customer Success Activities, from onboarding & and training to customer support- Engage in maximum review of support operations via analytics, documentation, reports and metrics- Effectively communicate review outcomes to strengthen the team and operations- Attract and retain high potential individual contributors into team (ref:updazz.com)