Sr. Officer / Officer - IT (Application Support)
BoB Financial Solutions
- Gurgaon, Haryana
- Permanent
- Full-time
Role and responsibilities of this position include:
- Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
- Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.
- Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
- Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.
- Coordination with external and internal stakeholders to ensure timely execution of task/activity.
- Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.
- Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
- Prioritize workload, providing timely and accurate resolutions. Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
- Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
- Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments .
- In depth Functional knowledge of the application(s) supported and interdependencies.
- This position will typically be used for an advanced or lead level resource.
- Time management, Task Management, Risk/Issues Management.
- Good communication skills, Presentation skills.
- Should have handled Onsite/Offshore communication.
- Should be familiar with various Delivery Models and Project methodologies & processes.
- Clear understanding of ITIL framework