Cluster Optometrist

Kochi, Kerala
Permanent
Full-time

2 months ago
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About Lenskart

With a mission to give India a vision, Lenskart.com is Asia's fastest growing eyewear company. Lenskart's products includeprescription eyewear, contact lenses and sunglasses, all equipped with the customers’ eye powers. Backed by IDGVentures, Unilazer Ventures and TPG Capital, Lenskart has grown its array of services exponentially.

About the Role

The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and opticalretail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They areresponsible to deliver the best customer experience by leading the example in driving the key business metrics with theiroptometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standardsthroughout as per Lenskart norms.ResponsibilitiesArea Activities expected to be performed by a Lenskart Cluster OptometristStore Visit● Must visit assigned stores in Lenskart uniform and manage the complete Technical andFunctional part of Lenskart stores.In Store Duty● Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch,Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.● Must also work as a store optometrist during busy hours, high sale days or to covershifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry,merchandise, Instrument calibration, KMT products etc.● To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor andlead by exampleManpower● To welcome new talent from market, conduct interview and on board. Initiation Prepareand conduct meetings with respective AOMs to discuss reviews, performance orproposalsTraining● For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check,dispensing, contact lens, troubleshoot, deliver to measure the impact of training onstore performance. Identify and Train the Store staff to help them achieve their goalsAudit ● Periodically audit their eye test and dispensing performanceTeam Leader● Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to supportstore teamRevenue● Maximise In-Store Revenue through Optometrists through continuous training, periodicreviews, increasing number of eye tests done at store and reducing returnsTeam Work● Work as a member of Business Team to accomplish goals and objectives. Participate inregional, departmental, executive, operational meeting as appropriateDocumentation● Maintain documentation and Report daily to PS regional manager on store visitsummaryWorking Hours● Same as store shift and as per business needs. Must work on weekends and publicholidays to support store businessPersonal attributes & competencies
● Minimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good trackrecord● Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements● Must be ready to travel anywhere in India as per Business requirements● Passionate about Sales, Retail, Customer service and Training● Good understanding of market and product analysis● Must have leadership qualities such as - lead by example, coaching, motivating, great communication andnever give up attitude● Energy, influence, 10 x think / entrepreneur mind-set etc.

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