Guest Services Assistant (Guwahati)

AirAsia

Guwahati, Assam
Permanent
Full-time

26 days ago

Job DescriptionYour ResponsibilitiesThe Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.Your DutiesDocumentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.Providing information to passengers about flight times, gate changes, delays, and other pertinent informationProcessing boarding passes, checking identification documents, and directing passengers to security checkpointsTagging luggage and carry on inspection, referred to Teams & Conditions.Boarding guest to the aircraft.Deplaning guest from the aircraft.Providing assistance to guest if any special need: wheelchair, NTL, etc.Responsible for ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia.Handle documents: GD, crew sign, collecting departure and arrival immigration card.To report to Station Manager for any risk events to the safety and/or security for the station operations.Your TraitsPleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment.Proficient in oral and written English, or local language where staff is located.Possess good interpersonal and communication skills.Able to work on shift.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

AirAsia

Apply Now