Job Description Purpose of the Job: Branch Operations as per Manual. Customer Service via RCRM KYC POS Operations (wherever applicable) Operations Quality Return Mgmt. Co-ordination with Sales for Investor details required by R&T operations. Key Responsibilities Responsible for smooth processing of day to day Branch operations Monitoring of R & T activities at Branch Level Providing effective customer service and Handle Investor Relation Responsible for RCRM & MIS pertaining to R & T Operations of Branch Behavioral Competencies Good co-ordination and analytical skills Good communication skills - oral and written Role Specific Competencies SEBI - Mutual Fund Operational Guidelines / AMFI Code of Ethics Good operational knowledge preferably in-Service Industry Computers hands on experience Awareness of best practices in the industry. Formal Qualifications / Prior Work Exp Minimum Graduate. 3-4yrs relevant experience of Operations in Service Industry in a similar role. Experience of handling Customer Service / Investor service.