IT Technology Services Senior Specialist

Bangalore, Karnataka
Permanent
Full-time

27 days ago

We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.JOBTITLEBasis - Operations Delivery SpecialistSummarySAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations Basis technology unit is responsible for 24x7 Application support and services along with adopting the newer technology and automation to ease the day-to-day operationsWhat you'll do :As Operations specialist you are responsible for:

Ensuring Day to Day quality service delivery
Defining and tracking various service KPI and SLA's
Deescalating the running escalations
Working towards automating various day to day operational tasks
Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
Handling the OnCall duty
Process improvement on the daily operational activities
Driving the projects and programs
Able to coordinate and orchestrate the work between the teams
Strong collaboration with other units within and outside ECS units

What you bring :

9+ year work experience in Basis administration
2+ year experience in HANA database technical support

5+ years' experience in service delivery in global teams
Experience in handling the Managed Service Delivery model.
Managing the operations and 24/7 delivery unit
Understanding and working experience in SLA/KPI tracking
Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis
Understanding of hyperscalers concepts
Working experience in a global team with 24/7 support
De-escalation experience on IT incidents and requests
Management of multiple activities requiring cross team coordination

Nice to have

ITIL Certification
Project management experience
Executive reporting experience
Able to communicate successfully at different levels of the organization

ABOUT THE TEAM

Current team size of 50 people
Global team spread across India, Germany and Mexico
Diverse and different level of expertise in the team
Combination of Technical and Operational delivery expert

#SAPInternalBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 430745 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 430745Posted Date: Jul 23, 2025Work Area: Information TechnologyCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Bangalore, IN, 560066Job alert

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