Systems Engineer (AEM) III


  • Bangalore, Karnataka
  • Permanent
  • Part-time
  • 1 month ago
ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full- and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at

ICF Next

ICF Next, Inc. (“ICF NEXT”) is a global marketing company. We provide marketing and communications capabilities to our customers. Over the years, our company has built and integrated a set of best-in-class marketing and communications through different agencies and consultancies. ICF NEXT brings organizations closer to the people they serve. Our focus in on the insights, creativity and technology that improve the interaction with clients and motivates meaningful action.

With a passion for marketing and communication, ICF NEXT knows when and how to accelerate the adoption of technologies and techniques that bring you closer to your customer. As voice search, artificial intelligence, and virtual and augmented reality are disrupting nearly every industry, we help organizations to stay one step ahead by orchestrating the conversations and collaborations that produce innovation. With over 1,700 staff members and more than 15 global offices, we are a global strategic partner for engagement and transformation. For more information about our company, visit

Job Location - Bangalore

Exp Range - 4-6 Yrs

What you’ll get to do:

Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting company business processes and operations. Analyzes, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems to be solved with automated systems. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.
  • Continuous improvement: Identify and implement areas of improvement with current technologies and work with senior technology leadership to ensure enhancements fit into overall technology architecture
  • Incident & Problem Management: Troubleshooting, investigating, and remediate service outages and issues. Manage priority incidents on behalf of ICF’s clients. Act as a mentor and escalation point for junior members of the team
  • Investigate: Lead impact assessments, root cause analysis, and remediation efforts
  • Application Deployment: Work closely with software development and project management teams to support application deployments
  • On Call Rotation: Participate in balanced on-call rotation, after hours and weekends
  • Managing Environments: Understand, engineer, and maintain the design dependencies and integrity within client environments and service level expectations
  • Monitoring: Ensure action is taken on all application/infrastructure level alerts
  • System Management: Performance, Capacity management, licensing, patching and working to maintain these within defined standards for specific clients/assets for applications installed with client environments
  • Automation: Identify and lead Infrastructure as Code (IaC) development efforts
What you’ll need to succeed:
  • University degree in Computer Science & or Information Technology related field; or related/equivalent experience
  • Minimum 5 years of experience in the Information Technology sector
  • Experience being part of a technical application support team diagnosing technical problems
  • Demonstrable experience in coding and or scripting with at least 3 modern scripting languages
  • 4 years supporting modern server operating systems (Linux/Windows), certifications required
  • 3 years of hands on experience with major cloud platforms such as AWS and or Azure preferred
  • Demonstrable experience with at least 1 configuration management tool such as Chef, Puppet or Ansible
  • AWS Certifications (SysOps, Solutions Architect, or Developer) or Microsoft Certifications (70-532, -533, -534) are required
  • Demonstrable experience with Continuous Integration/Deployment methodology and their tools such as Jenkins, Travis, Bamboo
  • Minimum of 3 years experience supporting Adobe Experience Manager (AEM) is required
  • Excellent verbal & written skills in English
  • Ability and willingness to learn new software tools and applications
What you need to know:
  • On call rotation of 1 week periods, Thursday-Thursday, currently rotating every 9 weeks - with each additional person, that expands by 1 week. Ultimate goal is 1 week every 12 (per the open reqs). Generally you will join the rotation after 6weeks, but may be higher or lower depending on ability and team confidence level
  • It's a good group of people, turnover is currently low - openings are demand based to support new work and initiatives
  • Primary environments are AWS, but we support a number of other cloud options and on-prem environments
  • We pay for your AWS certs, at least one training per year, and one conference per year (Go! Do! Learn! Teach us!)
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

Bangalore, India (II76)


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