Career Category Information SystemsJob DescriptionLet’s do this. Let’s change the world. In this vital role you will collaborate across support, compliance, and CDT teams, and contribute to strategic planning for a potential future transition to Intune and Azure-based endpoint management. This role serves as a subject matter expert and escalation point for endpoint technologies across the global enterprise.Roles & Responsibilities:Administer and maintain Microsoft Endpoint Configuration Manager (SCCM/MECM) infrastructureDesign, implement, and optimize task sequences for OS deployments (OSD), including driver and BIOS managementManage software update deployments, patching schedules, and compliance reportingMaintain SCCM client health, collections, boundary groups, and configuration baselinesManage and maintain Group Policy Objects (GPOs) to enforce security baselines, application restrictions, and system configurations across global endpointsEnsure global endpoint compliance with internal security policies, vulnerability management standards, and regulatory frameworksCollaborate with InfoSec and security teams to validate software deployments, support patching readiness, assess security impact, and ensure audit complianceDevelop, test, and deploy modern and legacy application packages (PowerShell, AppDeployToolkit, MSIX, MSI, App-V, EXE)Maintain and optimize the enterprise software catalog and deployment lifecycle via SCCMPartner with IT support teams, CDT (Client Device Team), and compliance collaborators to ensure endpoint solutions meet business, regulatory, and operational needsParticipate in multi-functional efforts to streamline incident response, service delivery, and operational handoffsBuild and support self-service software deployment strategiesOperate and enhance the Nexthink DEX platform for real-time endpoint monitoring and analyticsDevelop remote actions, investigations, and user engagement campaigns to improve device performance and user experienceProactively detect and remediate endpoint issues using Nexthink insightsCorrelate Nexthink metrics with SCCM telemetry for unified endpoint visibilityAutomate administrative tasks across SCCM and Nexthink using PowerShell and scripting toolsIntegrate endpoint management solutions with ServiceNow, internal APIs, and reporting platformsBuild and maintain operational dashboards using SCCM reports, Nexthink, and Power BIStay ahead of on Intune, Endpoint Manager, Autopilot, and Azure AD to support long-term migration planning; contribute to PoCs and strategic discussions on modern endpoint managementEvaluate trends in modern endpoint management and provide technical input for long-term roadmap developmentServe as the technical escalation point for complex endpoint issues, partnering with support teams to resolve incidents and drive root cause analysisWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.Basic Qualifications:Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field .Preferred Qualifications:Must-Have Skills:Expert-level experience with SCCM/MECM for enterprise application packaging, patching, OS deployments (OSD), compliance baselines, and Group Policy Object (GPO) management in large-scale environmentsProficiency in scripting and automation using PowerShell (and optionally Python) for deployment, telemetry, and administrative tasksHands-on experience with Nexthink or similar Digital Experience Monitoring (DEX) platforms for real-time endpoint monitoring, analytics, and remediationExperience with modern endpoint management tools, including Microsoft Intune, Autopilot, and Hybrid Azure AD Join, to support future cloud-based management strategiesGood-to-Have Skills:Familiarity with Azure AD, Microsoft Graph API, and Microsoft Defender for Endpoint integrationExperience with ServiceNow integration for ITSM processes, including change and deployment workflowsUnderstanding of conditional access, co-management models, and Zero Trust architecture for endpoint securityFamiliarity with DevOps practices, including use of Git for version control of scripts, configuration, and automationExposure to automation pipelines for application packaging or endpoint provisioningAbility to build and maintain operational dashboards using SCCM reports, Nexthink, and Power BIExperience correlating SCCM and Nexthink telemetry for unified endpoint visibilityPreferred Certifications:Microsoft Certified: Endpoint Administrator AssociateMicrosoft Certified: Azure Administrator AssociateITIL Foundation certification (or equivalent)Soft Skills:Excellent analytical and troubleshooting skillsStrong verbal and written communication skillsAbility to work effectively with global, virtual teamsHigh degree of initiative and self-motivationAbility to manage multiple priorities successfullyTeam-oriented, with a focus on achieving team goalsStrong presentation and public speaking skillsComfortable serving as a technical authority and escalation point during high-impact support scenariosStrong documentation habits and attention to regulatory complianceAbility to work flexible hours and adapt to global enterprise schedulesShift Information:This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.What you can expect of usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.Apply now and make a lasting impact with the Amgen team.careers.amgen.com.
