Engineer, Provisioning - Service Solutions
Intelsat
- Chennai, Tamil Nadu
- Permanent
- Full-time
- Provision service product offerings with emphasis on delivering on customer set expectation and satisfaction
- Reserve and allocate network resources for customer service consumption
- Validate the appropriate configuration for satellite modems at Intelsat teleports and at customer sites
- Create and populate the Service Record which documents the as-built service
- Collaborate with the Customer Solutions Engineering team to establish initial service requirements for new service activations.
- Collaborate with other Engineering support teams and Operations teams to determine and establish clean hand-offs to their respective groups.
- Review and validate Service Orders and associated documents for accuracy as well as validating the proper hardware/capacity required to support new standard services
- Collaborate with Engineering and Planning teams to develop the initial designs, drawings, and cost estimates that address customer technical requirements for new services.
- Continuously monitor the status of all open projects during the pre-sales cycle through communication with the Customer Solutions Engineering and/or Product teams and make design modifications when changes to the initial scope have been made.
- Assist with continuous improvements by updating process and procedures necessary to improve interfaces between Service Delivery stakeholders
- Must have an Associate Degree in Computer Science, Electrical Engineering, Electronics Engineering Technology or a related field, or an equivalent blend of work experience and educational training.
- One year of hands-on experience, with specific emphasis on satellite communications, RF theory, and Network Broadband Platforms such as iDirect, Gilat, and Newtec
- Knowledge of RF (C Band, Ku band), IF, L-Band and RF systems and teleport technologies is highly desired.
- Intermediate working knowledge of TCP, UDP and application layer protocols which includes knowledge of IPv4 addressing/sub-netting, routing, application layer protocols, as well as exposure to routing protocols such as RIPv2, BGP, ISIS, and OSPF/OFPSv3
- Some experience using Linux, RedHat, Ubuntu
- Some experience in translating service requirements into a logical service design based on standard design packages is desirable.
- Some experience translating complex technical requirements into a logical system design
- Adaptability, creative thinking, team player, openness, culture champion with experience fostering inclusive work environments, embracing diverse thinking and styles, positive attitude
- Effective verbal and written communication skills
- Strong analytical skills, including the ability to develop and manipulate moderately complex spreadsheets and efficiently utilize internal software applications such as SharePoint
- IP Networking or RF VSAT Certifications
- Knowledge of various Modulation and Coding schemes for DVB-S, DVB-S2 and DVB-S2X
- Hybrid work environment offering up to two days per week work from home (for eligible positions)
- Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
- Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
- Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!