TechOps-MM-Senior
- Kochi, Kerala
- Permanent
- Full-time
- Bachelor's degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
- 3-7 Years of experience required in one or more areas within SAP Material Management preferably with Global client
- Responsible for providing support SAP MM module incidents, ensuring minimal disruption to operations.
- Support incident solving by analyzing incidents raised by users and provides solutions.
- Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
- Handle change requests with a clear understanding of new business requirements.
- Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
- Cross-functional communication skills; experience in offshore/onsite model.
- Defect resolution and defect analysis related to MM.
- Ability to work with minimal guidance or supervision in a time critical environment.
- Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
- Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements
- Well versed with Sourcing & Procurement process:
- Material Management (Purchase Requisition, Purchase Order, Goods Receipt, Invoice Receipt, Vendor Payment)
- Service Procurement (Service Entry Sheet- SES)
- Contract Management (Value/Quantity Contract)
- Stock Transfer Order (STO)
- Master Data (LTMC, Migration Cockpit)
- Experience in MM integration points with other SAP modules like FI, SD, PP and PM.
- SAP Certification in SAP MM
- Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
- Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
- Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP MM solutions and designs.
- Develop and maintain documentation including configuration, user guides and test scripts.
- Mentor and train junior SAP MM Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.
- Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
- Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
- Available to work on shift hours depending on the requirement of the client
- A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment
- An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
- Opportunities to work with EY Data practices globally with leading businesses across a range of industries
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that's right for you