Delivery Manager II

Thiruvananthapuram, Kerala
Permanent
Full-time

2 months ago

Job Description:Role Proficiency:Independently deliver large and complex programmes within budget and schedule to meet the outcomes outlined. Adhere to defined processes and quality standards for a portfolio with TCV of $5-10 mil. Responsible for tracking financial operational and logistic decision making and implementing a robust governance model involving internal and customer stakeholders.Outcomes: * Drive adoption of well-established delivery plans standards processes best software engineering practices right infrastructure RACI matrix and RAID Log to deliver high quality solutions to customers

Provide thought leadership to create a culture of innovation within the teams and develop innovative solutions to problems without precedent that improve business performance and contributes to organization goals
Responsible for the P&L of a portfolio with TCV of $ 5-10 mil and for achieving an EBITDA of at least 25%
Structure growth strategy around platforms and drive organic growth objective of 15-20% YoY
Generate customer advocacy by constantly delivering high quality products within timelines
Implement plans for a programme of digital transformation focusing on service improvements and value-adds Propose innovative ideas to the customer beyond standard delivery
Engage and develop deep business relationships with key client stakeholders and drive through the E2E requirements of the delivery; ensuring customer expectations are met
Drive Service Level management pre-empt and mitigate delivery risks
Build and manage a span of control of up to 100 associates; providing individual team and peer mentoring ensuring high levels of team engagement and developing capabilities within team function and organization
Implement a robust knowledge management plan by building a solid network for collaboration to avoid single points of failure
Improve and optimize the overall delivery process within budget
Apply financial levers to improve the cost of delivery and thereby cater to or improve engagement level profitability
Conduct periodic reviews and tracking of delivery milestones and processes; make decisions and recommends approach based on the results from the reviews
Effectively structure and drive SteerCo meetings

Measures of Outcomes: * Revenue (Targets vs. Actuals)

Profitability (Targets vs. Actuals)
Digital Services Mix (Targets vs. Actuals)
Services Penetration Mix (Targets vs. Actuals)
Transformational Value delivered to client (as defined)
Customer Satisfaction
People Satisfaction
Conversion from Staff. Aug to Outcome based (or) managed capacity engagements
Number of unsolicited proposals (or) innovative ideas presented to customer
DSO Target (no overdue invoices from customer)

Outputs Expected:Domain / Industry Knowledge: * Forecast the overall business requirements and market trends

Have meaningful conversations with key client stakeholders

interpret the data and enhance the quality of the proposed solution * Make useful recommendations based on existing gaps and recommend specific UST services and solutions

Manage domain related project management issues in multiple projects
Validate roadmap for customer strategy
Review to contextualize the solution to the industry

Technology Concepts: * Recommend appropriate frameworkapproach
and solution to meet the functional and non-functional requirements * Identify technologies and product relevant to UST in the short term (1 to 2 years)

Guide solution response team
Guide team

evaluate work products
and connect to technology officers in customer organization * Identify and leverage the most appropriate toolsProfitability Management: * Create profitability sheet based on resource plan

Enable outcome based pricing
Present analysis to senior management
Create cost benefit model using ROI

IRR and other management concepts * Track and monitor profitability of projects on an ongoing basis

Change pyramid

rate changes and other onshore / offshore changesPricing & Licensing Models: * Create an integrated pricing model

Guide team members to apply pricing techniques
Interact with relevant stakeholders during deal process
Compare

contrast and choose suitable commercial models among those practiced in the industry * Optimize key levers of the business model to make the commercial proposal competitiveAccount Management Processes and Tools: * Prepare internal reports

Manage at least 1 account ($5-10 mil) independently including responsibility for top line and bottom-line targets

manage customer relations * Work independently with account teams in mining account(s)

Provide support to the specialist to create an account plan aligned to customer needs and UST approaches and strategies

Project Management: * Plan and manage engagements encompassing large and complex projects as defined within UST

Identify risks and mitigation strategies on an ongoing basis and implement the same for large / complex projects
Proactively anticipate the risks and identify avoidance / mitigation strategies on an ongoing process
Monitor complex integration / interdependence across work streams within the span of the project
Implement best practices with measurable business value adds
Set quality goals and processes
Influence project strategy by proposing new or alternative solutions while being proactive in identifying issues and resolving them; balancing effectiveness and efficiency.

Stakeholder Management: * Acts as escalation point for all issues specific to projects

Manages escalation from customer by providing frequent updates to both UST and customer leadership on resolution progress
Plans and supports vendor/partner management activities– vendor/partner assurance

procurement
invoice approvals * Ensures invoicing on time and collection of payments from customers is within agreed payment terms (DSO target)Team Management: * Effectively manage the managers

Resolves team conflicts with a proven ability to implement and communicate difficult decisions
Maintains positive business relationships among internal stakeholders
Demonstrates approachability and transparency in working with the team

Estimation and Resource Planning: * Reviewvalidate and negotiate estimates across service lines * Conduct resource planning (pyramidpeople development) at an engagement level * Conduct impact analysis for changes and analyse corresponding impact to overall estimatesresource loading * Review project scope and schedule in project planKnowledge Management (KM): * Ensure that the KM plan / platform exists for all new joiners to the engagement

Harness project level learning's across the engagement
Promote continuous knowledge management
Define and improve Knowledge Management Effectiveness for the engagement

Requirements Management: * Identify deviations in requirements gathering process with the customer

Leverage UST capabilities

experience to identify solution accelerators
and value adds to the customer * Assess the qualitycontent and coverage of the requirements gatheredSolution Structuring: * Customize UST service offerings for customer needs

Provide thought leadership based on the pattern to come up with additional service offerings
Carve out complex solutions / POCs for a customer based on their needs
Recommend technology specific accelerators / tools for the overall solution along with optimal features e.g. time savings

cost benefits * Build strategiesstandards and guidelines for existing servicesBenefits Management: * Identifytrack and report SMART benefits for a program * Identify impact of the program to various stakeholders

Identify impact of program environment changes on the benefits
Measure and report outcomes on a defined frequency
Devise an action plan if there is a risk of not realizing desired benefits
Steer the program towards the desired vision and sustained and timely realization of benefits

undefined: * Steer the program towards the desired vision and sustained and timely realization of benefitsSkill Examples: * Account level strategy planning

Identify project risks and define action plans to mitigate
Define a project plan by breaking it down into individual project tasks
Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications
Delegate tasks and manage team member contributions appropriately
Manage external contracted resources to achieve project objectives
Optimize project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities

Knowledge Examples:

Project methodology including approaches to define project steps and tools to set up action plans
Technologies to be implemented within the project
Company business strategy and business processes
Development and compliance to financial plans and budgets
IPR principles and regulation
Structured project management methodologies (e.g. agile techniques DevOps)

Additional Comments:Same as aboveSkills:Delivery Management,Project Management,Stakeholder ManagementAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST

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