Customer Success Account Manager
Newnovation Solutions
- Noida, Uttar Pradesh
- Contract
- Full-time
- Position: Customer Success Account Manager - Digital Sales, Adobe
- Business Unit: Global Business Direct
- Customer Segment: SMB- North Americas
- Adobe Solutions: Adobe Digital Media Solutions
- Location: Noida, India
- Marketing turns over long lists of leads, which are typically contacts in your target audience
- Marketing has established a repeated process of generating MQL, SAL & SQL that yield some measurable returns. They sometime add lead scoring to this mix.
- Develop understanding of Adobe's Digital Media line of products and lead with value-led conversations with customers for these solutions.
- Create a value-based relationship with new & existing North American Adobe SMB customers.
- Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.
- Execute Marketing Qualified Leads with a defined SLA to maximize Revenue.
- Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account
- Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
- Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc.
- Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.
- SMB Segment exposure and proven ability to manage a large customer set.
- 3+ Years experience in a similar role, with experience in selling SAAS solutions preferred.
- Excellent communication Skills, both oral and written
- Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch.
- Demonstrated ability to be a quick learner. Task oriented with focus and drive to complete tasks at hand.
- Strong organization, follow-through and documentation skills suitable for customer communication.
- International Sales Experience with exposure to NA markets preferably.
- Working hours will coincide with the US Time Zones
- Bachelors Degree or Equivalent
- Adobes Digital Media Business Unit
- Adobes Digital Media Business Unit focuses on advancing state of the art content and driving digital transformation of industries. It provides tools and services that enable individuals, small businesses, and enterprises to create, publish, promote, manage and monetize their content anywhere through the Adobe Creative Cloud and Document Cloud.
- Adobes creative and document solutions are used by designers, photographers, filmmakers, content publishers, storytellers, UX designers, knowledge workers, consumers and more. Through our connected apps and services, customers have all the tools and assets they need to create and manage content across desktop and mobile devices.