Telecaller Executive, Team Lead and Trainer

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Bhubaneswar, Odisha
Rs. 4,80,000 per year
Permanent
Full-time

9 hours ago

Telecaller Executive, Team Lead and TrainerLocation: Bhubaneswar, OdishaCompany: Real Estate IndustryEmployment Type: Full-TimeTelecaller Executive (English, Hindi and Odia)Experience- 2-3 yearsSalary: Up to 20kWork Responsibilities:

Makes outbound calls to raw/database leads.
Introduces the project, gauges interest, qualifies on budget-timeline-intent, and books site visits or RM callbacks.
Handles basic objections using scripts. Updates CRM after every call.
Language-segmented: Odia callers for local leads, Hindi for migrant/investor leads, and English/bilingual for NRI and premium inquiries.

Telecaller Team Leader:Experience- 4 yearsSalary: Up to 30kWork Responsibilities:

Supervises the telecalling team's daily calling activity.
Sets daily targets, monitors call quality via call recordings, and conducts coaching sessions.
Maintains the calling roster and lead allocation.
Reports conversion metrics (connected calls, qualified leads, and site visit commitments) to the sales manager.
Handles script adherence and escalates hot leads to RMs.

Telecaller Trainer:Experience- 10 yearsSalary: Up to 50kWork Responsibilities:

Conducts structured onboarding training for all sales-facing rolesRMs
Telecallers,
Telecalling team lead and site visit coordinators.
Delivers role-specific modules covering product knowledge, sales process, objection handling, site visit etiquette, and luxury client behavior.
Runs role-play sessions, mock calls, and live assessments.
Provides individual feedback reports for each team member.
Ensures the full team is sales-ready before go-live.

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